US Auto Sales

Shavis W 

on BBB

a year ago

I bought my 2017 dodge journey in April 2023 a debt collection agency ***************************** calls for a payment for 2017 Dodge journey from US Auto I didn't know us Auto was closed down when I tried to change my payment date they had no information about my vehicle and said they couldn't change the date but I'm making payments to this company that I can't get my date changed how I'm going to get my title once the vehicle is paid off this company seems to not have any information dealing with my vehicle and I'm always... read more

Kevin G 

on BBB

a year ago

They are scammers!!! They Lied about the warranty! The car I got was giving problems, plus it had a recall and I got no real help. I was told to take the car to pepboys only for them to say they cant fix for free! Long story short I told them to come get the car, which took them 2 to 3 months to come take the car after I called them more them 50 times I was told I would receive email and paperwork mailed to me and I never got them. 

Keyshia W 

on BBB

a year ago

I didn't know this place moved until someone I worked with told me When I told them about issue I was having with my car then I received an email from ******************* I called ******************* last month July concerning my vehicle not working they want to place my vehicle as repossession & still want me to make payments this is totally unprofessional I'm not making payments on a car that's not drivable 

dominique l 

on BBB

a year ago

Can someone tell me or point me in the direction of the LAWYER for the class action suit with them. I have no warranties,recall on my car and its a nightmare. 

Sandy H 

on BBB

a year ago

I got my car March 31 2023, for some reason they disappeared, no calls telling anybody anything for buying the I was suppose to get an alignment, now my tires and brakes are bad, when I call this new company, to find out it's a bankrupsy comp. Westlake portfolio LLC, well talked to this lady told her my problem she hangs up on me, The least *** auto could have done is tell there customers, I thought the day I bought the car it was fishy, I had wanted another car and it disappeared, the manager told me he needed to get rid of... read more

Latoya M 

on BBB

a year ago

July 25th my car stopped working. I was told to take the car to *** Boys to get checked out and with the findings. The mechanic was to call the claims department to start an claim. Tuesday August 2nd, 2023 I spent the the day making phone calls between Westlake and US Auto Sales just to be told that the warranty was void and there was no knowledge of me ever having an warranty on my car.. I gave the last 6 digits of my VIN just to be told my car isn't in the system and another vehicle comes up when searched. 

Claralia R 

on BBB

a year ago

If I could give ZERO stars I would without a thought! this place takes advantage of people because of credit, or because your a woman and don't know much about cars, they finesse you. I paid for an extended warranty and it is not being honored, I as told that I could exchange the car for any other vehicle in the lot and then they closed down and the vehicle I have is trash!!! since the 1st week of purchasing I have been having is***s, my dashboard is lit like a Christmas tree. I am for sure going to seek legal advice and hop... read more

Monica C 

on BBB

a year ago

Just left and advised no one that account would be transferred to ******** 

Martha G 

on BBB

a year ago

They are not honoring the extended warranty that I paid for, and it's like they haven't even took off anything from the principle amount initially owed even though for almost a year been paying $240 biweekly! This is a breach of contract as well!