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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I have aarp united healthcare Complete Medicare when I saw this on TV it looked like a good Idea the representative whom I talked with many time before I change went over all my medications for my wife and I also said I would save money by using Optum RX mail my concern was I did not want to go into a donut hole with my medications,well its July and Im in the donut hole and a medication that I need to take is now to much money and I cant afford it.I called customer service and talked for two hours with a representative Deb w... read more
Business response:
Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter has provided a copy of the enrollee's correspondence and/or a description of the issue, we will respond directly to the enrollee. Thank you, UnitedHealthcare
Their treatment of customers is appalling. They keep changing covered medications so "auto-refill" medications are not filled, and there is no notification. This has happened to me 3 times so it is not an isolated event. The customer service automated prescreen takes a ridiculous amount of time, then places you on hold. When (if) you get live person you are usually transferred and then disconnected only to get to go through the whole experience again. BTW, tried website - error message- try again later. I have tried to get a... read more
Business response:
July 17, 2018 To Whom It May Concern: We are responding to this issue from Janette Laurin Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Janette ****** to address their concerns. Sincerely, Consumer Advocate
The Atlanta location has to be one of the WORST locations within the company. I’ve heard complaints about the Ms. **** prior to going by other veterans but I was still optimistic. The Nurse Practitioner ******** **** is a Disgrace to the Medical Field and has been a Disservice to the Military Veterans. She’s Unfit to be an American let alone work in the Medical Field because she’s clearly in for the money and not the well being of the people. I could barely bend my knee among other conditions during my evaluation while she p... read more
Do not use this company!! They do not care about you and only their money! The bottom line is that I lost the use of my legs; I need a new wheel chair; and I have been using a loner wheel chair for 7 months, as Optum refuses to accept the return of a chair they wrongly delivered. Optum, through Cypress Care, delivered to me a chair that I cannot use. Below is my story. My name is Jerry Penick. I lost the use of both of my legs in a dump truck tragedy, where I almost died. I was in the hospital for the better part of a year. ... read more
SCAM! SCAM SCAM SCAM SCAM! People's health and lives are not a business to decide to try out. They demand customers use CVS pharmacies or pay a higher price, they don't disclose accurate tiered pricing information and won't give visibility into drug costs (even for generics!). The management of this company belong in prison for Fraud and financial crimes.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Ishtor B. Consumer Affairs Advocate
Optum RX is terrible. They lie to their customers. Make mistakes , hold medications. The company should not be in business. It has been 16 days and a dozen phone calls and still don’t have an inhaler. I’ve heard so many excuses I can’t take it any more. The reps. Are making serious mistakes and all they can say is I’m sorry. My dr. Has had to call and I was promised my medication. They mixed medication up and sent way to much medication I didn’t need. I still don’t have a medication that script was received on the 11th. We’r... read more
Business response:
June 28, 2018 To Whom It May Concern: We are responding to this issue from Billie Jo Rombyer Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** ** ******* to address their concerns. Sincerely, Consumer Advocate ***** **
Awful service and representatives. Went from IRR to Army Reserves. Initially, had my readiness completed through a Joint Base that does not have access to MEDPROs, thus, had to upload documents through LHI. LHI first told me they couldn't update records and to contact my unit representatives. The unit will just upload the documents to a mailbox that takes about one to eight months to update. My FLL told me to schedule LHI appointments in the meantime because LHI updated records faster than the unit's capability. I wanted to ... read more
The NJ Department of Environmental Protection, my employer, switched to Minimum RX (Optum Rx) in January 2018. I have two meds, both I have taken for more than 7 years, one is prescription toothpaste, and the other a proton pump inhibitor, Aciphex, which I must take twice a day.. They have denied BOTH meds, regardless of my fulfilling all of their requests for information, doctors' notes, etc., with absolutely NO explanation. They will only approve a generic, and only ONCE a day, even though all have failed to perform for me... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Maria ****** to address their concerns.
Optum Rx and United Healthcare a duplicitous and immoral organization masquerading as healthcare. They have put all the wrong information for my mother; falsified a diagnosis, refuse to speak to me or correct errors and will not issue medications. My mother is a retired school nurse and I note that OPTUMRx and United Healthcare are not BBB certified and have 88 negative complaints of 89 proffered.
Business response:
May 8, 2018 To Whom It May Concern: We are responding to this issue from Joseph ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Joseph ******* to address their concerns. Sincerely, Consumer ******** ***** **
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
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