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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Hours of waiting on hold at caller number one then sent back to caller number four, then wait for an additional hour. After I get to talk to the Case Manager they use the same excuses for having done nothing that have been resolved several times before
Very bad experience.I am a sick world trade center worker and I am fed up with these money grabbing non caring people.They are always denying my medications.I am in pain and feel sick at this moment.
This company is total fraudulent. They make every effort to deny the claims. I am saying this based on my multiple experience not just one. Keep reading... I had a wellness visit with my provider and had some bloodwork done. According to my plan the preventing care visits are 100% covered. Below is the statement from my plan details: In addition to the services listed above, this preventive care benefit includes certain: · routine lab tests; · diagnostic consults to prevent disease and detect abnormalities; · diagnostic radi... read more
Business response:
Here is what I got from their customer service on where to find the covered services considered as preventive care. Please try not to laugh: For a full list of what labs or testing can be considered routine/preventive, you can go to *************. Towards the bottom of the home page, there is a section that says "MEDICAL REIMBURSEMENT POLICIES". You will then go through a few different pages, but that will ultimatley take you to an alphabetical list. Go to the letter "P" and click on "PREVENTIVE CARE CODING GUIDELINES SUMMAR... read more
I am an Acupuncturist and I am in network with United Health care and have been extremely dissatisfied and frustrated with the handling of many of my claims filed for patients. My latest frustration, which is going on 8 months now, is the "incorrect processing of claims" on their end. I have been told that there is a technical issue internally that is affecting the way the claims are being processed and until that is fixed I cannot be paid. They are "working on it", but there is no way to know when it will be resolved and no... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Kellen Pickard to address their concerns.
I started a new job last September and signed up with Unitedhealthcare through my employer as soon as I became eligible in January. I use automatic payroll deductions to pay for it. In May I went for an annual wellness checkup assuming it would be covered so I was very surprised yesterday to find that Unitedhealthcare had denied this and also claims for prescription medicine that left me holding the bag for almost $500. There was no information as to why the claims were denied on the website and I received no notifications o... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************. Sincerely, Nichole L. Consumer Affairs Advocate
OptumRX I guess you pay a price for convenience. One rep told me the manufacturer stopped making an Rx at 100 mg, so if I could wait, they could see if they could still get it at a lower dosage. Heard nothing, so I emailed. No phone call, no email returned. So I called again. This rep, who I could barely understand, just said the manufacturer stopped making it I explained that they were supposed to then send me the Rx at the lower dosage. Now, she says, there are no refills. I said, I never got the first refill She says, we ... read more
So far, my impression of OPTUM is exhausting and I have found them to be completely incompetent on every level. I have spent several hours (literally) on the phone with them trying to figure out why they can’t perform a simple prior authorization for medication. They have all the info they need, yet continue, this time by claiming the process was not marked urgent, when I know it was, and even 3-way called in to the doctor. They tell me it’s a twelve day process if it’s not marked urgent! I can’t imagine anyone waiting for m... read more
I am a mental health counselor and I see clients with United Healthcare insurance. They are the absolute worst health insurance company that I work with. I have been having issues with getting paid for services that I provided to clients with UHC insurance. There are services that I provided over a year ago that I have still not been paid for at this time. UHC currently owes me roughly $4,000. I have worked with both Susan Church and Bette Wall at UHC and have been very dissatisfied with the service they have provided. I hav... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Kaitlyn Gitter to address her concerns.
I have United Healthcare insurance through my employer. As a cost-saving measure I was told to begin using their mail order pharmacy, Optum RX. Recently, Optum sold its business to another mail order pharmacy called Briova. On my first attempt to use Briova to re-order medication I experienced lots of difficulty completing the order, apparently due to bureaucratic incompetence, but the order was eventually delivered to me. On my second attempt to re-order medication I was completely unsuccessful. As I am writing this review ... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Robert Westley to address their concerns.
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is closed now. It will open at 8:00 a.m.
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