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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I am a retired RN,30+ years hospital experience.UHC employs a HUGE number of people who call customers unnecessarily and repeatedly-my husband and I get calls weekly.Some idiot thinks this makes them look like they care; I submit they waste their dollars there rather than just covering actual health costs.The calls are reminders to get scripts refilled(duh) or- get this-offers to assign a ‘personal’ nurse to check up regularly on perfectly healthy customers. You can tell them not to call;they persist.What a waste of $! Just ... read more
Business response:
October 17, 2017 To Whom It May Concern: We are responding to this issue from Jo ******** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Jo ******** to address their concerns. Sincerely, Consumer Advocate
I just wanna shout it out to UnitedHealthcare . Because of you I sit here another night without a medication that I need. It should never come to this. Someone with a medical diagnosis should never not have access to their medication. But sadly, this isn't the first time this has happened to me. And I can only imagine it is happening to others as well, others who have way worse medical conditions than me. I dropped my prescriptions off at the pharmacy yesterday, pretty routine. All are medications I've been getting filled fo... read more
Business response:
October 5, 2017 To Whom It May Concern: We are responding to this issue from Gwendolyn Vilade Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Gwendolyn Vilade to address their concerns. Sincerely, Consumer Advocate
UHC is the WORST insurance company in the WORLD Do not do business with them. If there are others out there that feel they have been SCAMMED - let's file a class action lawsuit.
Business response:
UnitedHealthcare values the privacy of our customers’ private health information. Based on the completed and compliant Health Information Portability and Accountability Act (HIPAA) form you provided to the Better Business Bureau, we are informing you that we have communicated with the member directly. We thank you for providing us with the opportunity to address your concerns.
THIS REVIEW IS NOT ABOUT UNITED HEALTH CARE, IT IS ABOUT THEIR VENDOR OPTUMRX - In May 2017, I registered with OptumRx online pharmacy based on information recommendation for prescription savings from United Healthcare. I was asked for credit card information after giving doctor and medication information. I was told they couldn't process card and was not given a reason. Supervisor gave agent permission to submit order without credit card and I was told to pay online when meds arrived. Two months later and no meds delivered.... read more
Business response:
September 26, 2017 To Whom It May Concern: We are responding to this issue from Dezzie Whitlock-Dickson, Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Dezzie Whitlock-Dickson to address their concerns. Sincerely, Consumer Advocate Ally A.
First off, I never write reviews but I felt like this was absolutely necessary and that people need to know the truth about this company. I am a student at the University of Nebraska and due to unfortunate reasons I have to pay for my own health insurance. Luckily, UNL offers student insurance plans, which I have had since I was a freshman, and am now in my senior year. Previously, UNL went through Blue Cross Blue Shield which was hands down the best insurance I have ever dealt with, and never had a single problem. However, ... read more
United Healthcare sent me two letters claiming that they paid money to me through Electronic Funds Transfer. I never had any direct deposit information with United Healthcare and now their resolution center is now giving me the runaround. The agent said he found it very strange that i would have direct deposit when no such information is in my profile.
I went to two VA compensation exam with LHI the first one the Nurse practitioner said my shoulder that had surgery previously was now perfect... the check bounced for the travel pay on my second exam...terrible.
Terrible company!! As a provider who contracts with them and is all about providing for my patients the best I can; LHI could not care less about me or the patients, it is all about the mighty buck and being a goiter on the VA. They are a very childish and petty company who needs to grow up and actually be involved with what they are doing and who they are serving.
United Health Care sent a letter threatening to cut off insurance which they contractually obligated to provide, unless the covered recipient went online and selected a website option that DID NOT EXIST. When called, the supervisor admitted that the threatening letter demanded that clients go to the user access website to select an option that was in boldface in their threatening letter,yet did not exist on the website. Covered clients were threatened with discontinued prescription coverage unless they did something that was... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the member, August 24, 2017. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ **** *******. Sincerely, ***** *. Consumer Affairs Advocate
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is closed now. It will open at 8:00 a.m.
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