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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
To start this, I have an HMO plan. So i expect to jump through a few hoops to get coverage on what i need. This being said, this has been the most backwards healthcare I've experienced. Expect to call their customer service department every other day to make sure your procedure approval isn't dropped or on hold. I was told they have received my lab results and the approval process is pending and it will take 10 days to process only to call back the next week and learn that those lab results are not in their system and that t... read more
Business response:
February 19, 2019 To Whom It May Concern: We are responding to this issue **** **** ********** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to **** ********** to address their concerns. Sincerely, Consumer Advocate
Shame on this company!! Called none times to find a dentist in the HMO network and both lists provided, had not one provider that takes this insurance. Absolute scam.... Called ten times and these people are not helpful and have zero resolutions. Put on hold and they disconnected multiple calls Next step is attorney general investigation.
For now, I'm just reviewing Optum Bank, but I will soon be filing a complaint if Optum Bank does not resolve the issue their claims department created. I received a dental cleaning in early January. I paid $100, with my debit card and $154 with my FSA. My insurance then paid $25.50 more than the dentist anticipated it would pay. Optum Bank denied $25.50 of my claim. Apparently, no one in the claims department at Optum can read a receipt. I am clearly owed back $25.50 from the Dentist as I paid with my own money $100.00. I li... read more
Business response:
February 14, 2019 To Whom It May Concern: We are responding to this issue from Natalie Johnson Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly ** ******* ******* to address their concerns. Sincerely, Consumer Advocate
1. Sale Agents misled 2. Agents withheld information related to billing 3. Over billed.
These people call my UNDERAGE CHILD several times a month, all hours of the day (including while she's at school), no matter how many times they're told to stop. Recently a "supervisor" demanded OUR private information, stating that she wouldn't remove the phone number without me "proving" we don't have an account. She was told they are not getting our information because it is none of their business. The supervisor (Lauren) got VERY rude and hostile after she was told no. I told her the law does NOT require we give her any ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the complainant's correspondence and/or a description of the issue, we have sent an email to the complainant requesting additional information too so we may help resolve her issues.
I had some problems with their website ordering a prescription so i called. I got a man named Tevin on the line. He then connected me to another person who i could not understand. I told this man SEVERAL times that i could not understand him with is accent. Tevin finally took the conversation back over. I asked if i could just order it over the phone. He replied yes. I ordered a prescription today Monday 1-21-19 @ 10:00 AM and wanted to pay $6.00 for 2-Day shipping. Tevin told me it would arrive no later than Saturday 1-26-1... read more
Business response:
January 22, 2019 To Whom It May Concern: We are responding to this issue from Jeff H*** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we w*** be responding directly to Jeff H*** to address their concerns. Sincerely, Consumer Advocate
Terrible company wanted to cancel can’t get ahold of anybody than still took money out of my account
UnitedHealthcare is the WORST insurance company in the market. They've inconsistently processed claims, asked for the same information over and over again from me and my doctor, lost my claims and then sent me an inaccurate 1095. I spent 25 minutes on hold with no one ever picking up. I have a direct contact who doesn't return calls. UHC is a joke and I should be billing for my wasted time. They should be ashamed for such terrible products and service. I have finally broken free of this insurance and will NEVER go back. I re... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042532. Sincerely, ********* ** Consumer Affairs Advocate
I don't know how this company has an A+ with the BBB when their customer service is all a complete dead end. Optum is structured in such a way to make resolution of concerns a complete maze that no user can navigate. I have tried filing a complaint with them via website, fax, mail, and phone. They refuse to provide email correspondence and none of the phone numbers I have been provided for counselors are able to schedule a time to call me so I constantly get a voicemail box for them. It's 2018 and they need to be available t... read more
Business response:
To Whom It May Concern: We are responding to this issue from Marian ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Marian ******to address their concerns. Sincerely, Consumer Advocate Kimberly *.
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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