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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
United Health Group has a Shady RX Home Delivery Pharmacy called OptumRx. They basically give you a total run around. I told them not to fill a certain Medication called Eliquis, way too pricey. I am a senior and have to pursue this through Social Security. They were taking so long to fill the rest of my medications I told them to expedite them, at a charge of $12.50... Mind you I was out of medicine which I was suppose to be taking. I gave my credit card information and they took it upon themselves to bill me for the Eliqui... read more
Business response:
October 8, 2018 To Whom It May Concern: We are responding to this issue from ***** ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ***** ******* to address their concerns. Sincerely, ******** ******** **** *.
I pay them to cover my health and medications. Pretty simple. However somehow they believe this includes deciding what medications they think I should take. I was forced to switch medications despite my numerous attempts to explain the medication I take is the only one that has worked in over 20 years. I pay them over $600 a month so they can tell me to take a medication that Interferes with my life. It affects my work and my home life. Makes me dizzy and nauseous to the point I can barely function. I know they have a discla... read more
Business response:
October 1, 2018 To Whom It May Concern: We are responding to this issue ******** ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the **** ****** to address their concerns. Sincerely, Consumer Advocate Jules H.
I only chose one star, because there are no negative stars. I talk to an advocate, they confirm coverage, state when prescription will ship, with an estimated delivery date. When that date comes and goes, I follow up with a phone call. After they hang up on me at least 3 times, then the advocate determines they screwed up, then the tell me their system is being updated and then will get back with me next week. I cant look my prescription on their website, because that never works. It is stuck in an eternal loop. sign-in, reg... read more
Business response:
October 1, 2018 To Whom It May Concern: We are responding to this issue **** **** *****Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the **** ***** to address their concerns. ********** ******** ******** ***** **
pay to be discriminated against, violated federal and my state law. forced to only deal with one person who doesn't care about the customer/patient who is the company consumer affairs. I challenge Tami ****** the Experience Officer or Jenny ******* the Compliance Officer to contact me. I'd Love to give you my experience of paid discrimination as I have already taken this issue to state and federal agencies, local news media and a lawyer.
I have been with UHC for over 2 years now. My daughter had surgery over 1 year ago and today almost 15 months later, they decided to REMOVE ALL THE PAYMENTS for her surgery for NO REASON. When I called them, they stated she was covered under another person's insurance and that was their daughter, not mine. I explained to them, I have never been divorced and for sure, this was my daughter, and I confirmed her social security number. They still kept telling me she was under another insurance and until they could confirm this, ... read more
Business response:
August 30, 2018 To Whom It May Concern: We are responding to this issue from Nichole ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Nichole *****to address their concerns. Sincerely, Consumer Advocate Suu P.
<p>I have little to no complaint regarding United Health Care, but the mail order pharmacy Optum RX has repeatedly complicated our ordering of Diabetic test strips that our insurance claim payment is ZERO dollars. Optum RX would have charged me over $500+ on my debit card for those test strips IF they had access to my debit card! They do NOT have access to it due to having TRIPLE charged us in the past for insulin pens at over $400 a pop! It has taken me three weeks to get his current 90 day supply of test strips, and we hop... read more
I have been utilizing this company for my flex spending account for eight months. In the past my company contracted ADP and Health Hub. They were great. The turn around time on claims for dependent care was 2-4 business days. The latest claim I sent to UMR took 20 days to turn around, or 14 business days. The previous claims have also taken a really long time. The quickest turn around time was 8 business days. Every time I ask why it is taking so long to process my claims they respond with "I'm sorry we are working hard to g... read more
Organization will not allow a customer to fill a 90 day prescription 30 days at a time causing financial hardship to families. It is a ridiculous policy understanding there is no difference in filling a 90 prescription in either way.
Business response:
August 1, 2018 To Whom It May Concern: We are responding to this issue from Preston D. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Preston D. to address their concerns. Sincerely, Consumer Advocate John F.
My mother has had nothing but trouble with Optum Rx. She called to refill her medication on Saturday, thinking her medicine was on the way. Optum called her on Wednesday to say her credit card did not work. The lady from Optum ran her card one more time and magically it worked. She told my mother that they would ship it over night and she should receive her medication on Friday. Well, the lady sent it through regular mail and NOW my mother will NOT receive her medication for a week. This is ridiculous!!! And it is NOT the fi... read more
Business response:
To Whom It May Concern: We are responding to this issue from Mary Beth Byrne Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Mary Beth *****to address their concerns. Sincerely, Consumer Advocate Jules H.
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
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