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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I asked for a specific service and the stylist added expensive services I was unaware of until I got the bill. The extra services were not necessary nor mentioned to me prior to checking out. I will never go there again.
Business response:
Hi *******, we are so sorry to hear about your salon experience! Our prices for each service will vary depending on the stylist you're seeing based on their level of experience. We would like to connect to discuss your experience further, and we will be following up with you via email. We hope to hear from you soon!
Placed an order with a gift card and destroyed the card since there was a zero ************** out a few days later some items were out of stock and I wasnt charged the full amount. The company wouldnt do anything for the inconvenience and now Im out the difference since I dont have the gift card. Awful customer service and will never do business with them again
Business response:
Hi ******, we apologize for any frustration with our guest services team. We understand it can be disappointing to not receive all of the items you initially ordered, when an item is short-shipped, it means it ran out of stock while the rest of your items were being fulfilled, and a refund will be processed. Since you originally paid with a gift card, our guest services team was able to refund you with a new gift card, sent via email. We appreciate your feedback, and we're sorry for any miscommunication with our chat team. Y... read more
Placed an order with a gift card and destroyed the card since there was a zero ************** out a few days later some items were out of stock and I wasnt charged the full amount. The company wouldnt do anything for the inconvenience and now Im out the difference since I dont have the gift card. Awful customer service and will never do business with them again
Business response:
Hi ******, we apologize for any frustration with our guest services team. We understand it can be disappointing to not receive all of the items you initially ordered, when an item is short-shipped, it means it ran out of stock while the rest of your items were being fulfilled, and a refund will be processed. Since you originally paid with a gift card, our guest services team was able to refund you with a new gift card, sent via email. We appreciate your feedback, and we're sorry for any miscommunication with our chat team. Y... read more
I went to the Ulta at ***********************, and I was not receiving any assistance during my time there. When I went to a representative, I was told that they would be able to send someone to solve my issue. They never got back to me and instead went off to help somebody at the register. I was left waiting there without any idea of what happened, because she never got back to me or even said that she couldn't help.
Business response:
Hi ***! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We will reach out via email to follow up with this. Have a great rest of the day.
I went to the Ulta at ***********************, and I was not receiving any assistance during my time there. When I went to a representative, I was told that they would be able to send someone to solve my issue. They never got back to me and instead went off to help somebody at the register. I was left waiting there without any idea of what happened, because she never got back to me or even said that she couldn't help.
Business response:
Hi ***! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We will reach out via email to follow up with this. Have a great rest of the day.
I went into store for a simple face serum they did not have in stock for about $33. They helped me to order it in store to have it shipped to me. I paid in store there Feb 17, then on Feb 19 another charge was taken from my account. I called to have them reverse it, where they proceeded to tell me it was just a pending charge and should fall off. Its now March 18, the charge did not fall off and I still havent received my refund. Between now and then I have called multiple times, my emails have not been answered and Im sick ... read more
Business response:
*******************. We're very sorry to hear this about your ordering experience with us, and we'd be concerned as well. We will be reaching out to you via email to discuss this matter further, and look forward to speaking with you. Thank you for sharing this with us, and we hope to delight you on your next visit to Ulta Beauty.
I went into store for a simple face serum they did not have in stock for about $33. They helped me to order it in store to have it shipped to me. I paid in store there Feb 17, then on Feb 19 another charge was taken from my account. I called to have them reverse it, where they proceeded to tell me it was just a pending charge and should fall off. Its now March 18, the charge did not fall off and I still havent received my refund. Between now and then I have called multiple times, my emails have not been answered and Im sick ... read more
Business response:
*******************. We're very sorry to hear this about your ordering experience with us, and we'd be concerned as well. We will be reaching out to you via email to discuss this matter further, and look forward to speaking with you. Thank you for sharing this with us, and we hope to delight you on your next visit to Ulta Beauty.
I used to like Ulta but not anymore. First they cancelled my hair appointment 20 minutes before my haircut and so I rescheduled for 3 weeks later. Then 2 days before my rescheduled appointment they rescheduled my appointment for a different day and time without my permission. I will never go there again.
Business response:
Hi *****, we always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointments. We would be frustrated too in this situation. This feedback will be shared with the appropriate leaders to address this and we invite you to please reach out to our ***** Services team either via ******** Messenger, Instagram Messages, or ******* Direct Messenger regarding your appointments. Thank you.
I used to like Ulta but not anymore. First they cancelled my hair appointment 20 minutes before my haircut and so I rescheduled for 3 weeks later. Then 2 days before my rescheduled appointment they rescheduled my appointment for a different day and time without my permission. I will never go there again.
Business response:
Hi *****, we always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointments. We would be frustrated too in this situation. This feedback will be shared with the appropriate leaders to address this and we invite you to please reach out to our ***** Services team either via ******** Messenger, Instagram Messages, or ******* Direct Messenger regarding your appointments. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
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