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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
dear ulta beauty, can you stop using lasership. **** and ***** is much better.
Business response:
Hi *******! We apologize for any frustration as we are unable to choose which shipping company handles an ulta.com order or pre-determine the carrier. The carrier used will be determined by shipping address, warehouse location, and on how busy our carriers are. Since we have more than one warehouse, sometimes items come from multiple warehouses, or if two orders are placed they can come from different warehouses as well. Thank you for your understanding!
dear ulta beauty, can you stop using lasership. **** and ***** is much better.
Business response:
Hi *******! We apologize for any frustration as we are unable to choose which shipping company handles an ulta.com order or pre-determine the carrier. The carrier used will be determined by shipping address, warehouse location, and on how busy our carriers are. Since we have more than one warehouse, sometimes items come from multiple warehouses, or if two orders are placed they can come from different warehouses as well. Thank you for your understanding!
My daughter ******* quit her job at Ulta today because of harassment by *************************. ******* has tried to have meetings with management to address her concerns of unfair and biased treatment. ******* has spoken to *******************, *************************, and *************************** and yet the harassment and hostility persist. ************************* villainize ******* and yet allow other staff to get away with similar behaviors. The dress code is ambiguous and only applies to ******* and no other ... read more
Business response:
Hi *******, thank you for sharing this. We strive to create a safe and welcoming environment for our guests and our associates, and were sorry to hear this was not your daughters experience. We take these matters seriously and we are looking into this with our internal teams.
My daughter ******* quit her job at Ulta today because of harassment by *************************. ******* has tried to have meetings with management to address her concerns of unfair and biased treatment. ******* has spoken to *******************, *************************, and *************************** and yet the harassment and hostility persist. ************************* villainize ******* and yet allow other staff to get away with similar behaviors. The dress code is ambiguous and only applies to ******* and no other ... read more
Business response:
Hi *******, thank you for sharing this. We strive to create a safe and welcoming environment for our guests and our associates, and were sorry to hear this was not your daughters experience. We take these matters seriously and we are looking into this with our internal teams.
I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked... read more
Business response:
Hi Ineida, we're sorry to hear you were disappointed by your recent communications with our Guest Services team. We understand how this could be frustrating. As we researched your account, multiple identities and payment methods for the orders placed with your account were found.Please know that we only promote purchases for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. AtUltaBeauty, we are committed to providing you with an outstanding experience ... read more
I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked... read more
Business response:
Hi Ineida, we're sorry to hear you were disappointed by your recent communications with our Guest Services team. We understand how this could be frustrating. As we researched your account, multiple identities and payment methods for the orders placed with your account were found.Please know that we only promote purchases for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. AtUltaBeauty, we are committed to providing you with an outstanding experience ... read more
Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again.
Business response:
We can see how not receiving your order at a certain time frame be frustrating. A member of our email team will follow up with you shortly. We apologize for any inconvenience this has caused you. Have a great rest of the day.?
Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again.
Business response:
We can see how not receiving your order at a certain time frame be frustrating. A member of our email team will follow up with you shortly. We apologize for any inconvenience this has caused you. Have a great rest of the day.?
I have not been receiving points on my purchases. I called and customer service said that I made an “inaccurate” purchase and Ulta canceled my membership. I asked for details on what this inaccurate purchase was or what that even meant but they said they did not have that information. I asked how I can fix this because I am platinum and didn’t want to lose my status, they said there was nothing they could do. I asked if I could start a new membership and they said no. This is absurd. I have obviously spent a lot of money her... read more
Business response:
Hi *****, we truly apologize for this situation and please know that our escalation team is currently reviewing this matter to find out more information about the status of your account. Our escalation team is working with our IT department to gather more information about this situation. Once our escalation team has an update regarding your account, we will reach out to your directly via email with information or any next steps!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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