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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
My hair was damaged by a hair stylist at the Ulta Beauty Salon in *******, I left a review, and I got a refund, but the salon manager refused to come out and speak to me directly. So I reached out to customer service because I was concerned about the treatment I received, how the situation was handled and how my hair is damaged and I now have to pay to repair it. The customer service representative ***** responded to my email and said "We received an update from our store operations team and they confirmed that they gave you... read more
Business response:
We wholeheartedly apologize for this, ******. We understand how frustrating this experience may have been, and we have verified that this has been addressed by salon management. This is now considered closed, and your refund has been processed. If you would still like to speak with management, you can follow up directly with our guest services team via email, and we'll gladly send a new contact request.
My hair was damaged by a hair stylist at the Ulta Beauty Salon in *******, I left a review, and I got a refund, but the salon manager refused to come out and speak to me directly. So I reached out to customer service because I was concerned about the treatment I received, how the situation was handled and how my hair is damaged and I now have to pay to repair it. The customer service representative ***** responded to my email and said "We received an update from our store operations team and they confirmed that they gave you... read more
Business response:
We wholeheartedly apologize for this, ******. We understand how frustrating this experience may have been, and we have verified that this has been addressed by salon management. This is now considered closed, and your refund has been processed. If you would still like to speak with management, you can follow up directly with our guest services team via email, and we'll gladly send a new contact request.
My friend and I were wrongfully accused of stealing. The police were called and they viewed the video, came back out the store and stated he didn't see us stealing anything and couldn't arrest us because the store had abaolutely no evidence. The store manager ************************* in **********, ** lied like we stole 4 bottles of perfume when in fact we were never no where near the perfume, never smelt perfume because my skin is sensitive i dont even wear perfume. I returned everything back to the store for a refund acco... read more
Business response:
Our team is actively reviewing the concerns brought forward in your complaint. Toward that end, a member of our field leadership team will follow up with you directly when the review is completed. Thank you for your patience.
My friend and I were wrongfully accused of stealing. The police were called and they viewed the video, came back out the store and stated he didn't see us stealing anything and couldn't arrest us because the store had abaolutely no evidence. The store manager ************************* in **********, ** lied like we stole 4 bottles of perfume when in fact we were never no where near the perfume, never smelt perfume because my skin is sensitive i dont even wear perfume. I returned everything back to the store for a refund acco... read more
Business response:
Our team is actively reviewing the concerns brought forward in your complaint. Toward that end, a member of our field leadership team will follow up with you directly when the review is completed. Thank you for your patience.
They will not refund you or send you new items if your package gets stolen. I never received my package despite it being marked as delivered, because the driver stole it. As a result ULTA has stolen almost $500 from me just because they do not work with a reputable shipping company. I am a long-time customer who does not abuse refunds and returns. Keeping someones funds when they have made a complaint about stolen property cannot be legal.
Business response:
We can see how not receiving your order be frustrating, ******. We will follow up with you via email. Have a great rest of the day.
They will not refund you or send you new items if your package gets stolen. I never received my package despite it being marked as delivered, because the driver stole it. As a result ULTA has stolen almost $500 from me just because they do not work with a reputable shipping company. I am a long-time customer who does not abuse refunds and returns. Keeping someones funds when they have made a complaint about stolen property cannot be legal.
Business response:
We can see how not receiving your order be frustrating, ******. We will follow up with you via email. Have a great rest of the day.
Awful - DON'T Open an ULTA Credit Card!! This company tries to charge additional fees constantly, charges very high interest rates, and even when I paid the card balance off in full, instead of it showing a ZERO balance, I noticed a charge on my account. I called and got a foreign representative stating something about "back interest" then they had the audacity to charge a late fee of $37 on top of it all when there was no payment due since account was paid in full! They never give the double and triple points they promise f... read more
Business response:
Hi *****, we are very sorry to hear about this negative experience you have had with our Ultamate Rewards credit card. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you to speak to a representative for your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Awful - DON'T Open an ULTA Credit Card!! This company tries to charge additional fees constantly, charges very high interest rates, and even when I paid the card balance off in full, instead of it showing a ZERO balance, I noticed a charge on my account. I called and got a foreign representative stating something about "back interest" then they had the audacity to charge a late fee of $37 on top of it all when there was no payment due since account was paid in full! They never give the double and triple points they promise f... read more
Business response:
Hi *****, we are very sorry to hear about this negative experience you have had with our Ultamate Rewards credit card. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you to speak to a representative for your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
I have had an ulta account with ********************** for many years. I am suddenly blocked from making online orders, and without notice. I have tried speaking to numerous people at Ulta and no one will help **** received the following email: After further review, we discovered that we received a charge dispute under your name and billing informationDue to this, we will no longer be able to accept your online order request(s) on Ulta.com. We welcome you to visit your local Ulta Beauty store to shop, where our trained assoc... read more
Business response:
Hi ****, we appreciate you for reaching out to us. We truly apologize for any frustration this may have caused, and that this was not promptly communicated with you. Due to the chargeback on a previous order, you will unfortunately be unable to place online orders. As these decisions are determined by a different team, this decision still stands at this time. You are welcome to shop in store with us at Ulta Beauty.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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