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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an order last week. Theyve had a known glitch on their app but failed to email or alert customers on the page. Charged my card multiple times and emptied my account off 125$ in rewards points. Had to wait over 5 business days for the charges to fall off my account. Order never went through! Spoke to customer service Monday and Wednesday. Both times told 24-48hrs to wait. Here it is Friday. Still no points the I EARNED from purchases. Still havent informed customers and still happening today! Not acceptable. They cha... read more
Business response:
Hi ********, we sincerely apologize that you have not yet received your pending points back from your incomplete order. We have gone ahead and re-escalated your pending points to our IT team for further review. Currently we only see 250 points as still pending, while the previous points have already been reinstated. Additionally, we can confirm that an order has not successfully processed on your account which is why you have not seen any earned points for orders. Once your points are reinstated, we will follow up with you v... read more
I placed an order last week. Theyve had a known glitch on their app but failed to email or alert customers on the page. Charged my card multiple times and emptied my account off 125$ in rewards points. Had to wait over 5 business days for the charges to fall off my account. Order never went through! Spoke to customer service Monday and Wednesday. Both times told 24-48hrs to wait. Here it is Friday. Still no points the I EARNED from purchases. Still havent informed customers and still happening today! Not acceptable. They cha... read more
Business response:
Hi ********, we sincerely apologize that you have not yet received your pending points back from your incomplete order. We have gone ahead and re-escalated your pending points to our IT team for further review. Currently we only see 250 points as still pending, while the previous points have already been reinstated. Additionally, we can confirm that an order has not successfully processed on your account which is why you have not seen any earned points for orders. Once your points are reinstated, we will follow up with you v... read more
Horrible customer service! Im absolutely done with this company! I have been a loyal Ulta user for years. Even over *******. I also have their credit card and have purchased 85% of the majority of my perfumes from Ulta. Im tempted to transfer my credit completely to my ************** now because I am so done with this company. A few weeks ago I decided, hey Im too busy to get to Ulta in person and my two every day perfumes were running out so I decided you know what Ill just older it so I dont even have to go out of my way. ... read more
Business response:
Hi Allegra, we sincerely apologize that you did not receive your order with your fragrance! We wanted to let you know we have sent this issue to our Escalations team for a final review of your order. At this moment we cannot offer a refund or reship, but once our Escalation team reviews your order, they will be able to provide a final determination of any next steps for your order. Once we have an update from this team, we will be reaching out to you via email, so please keep an eye out for an email from us. Thank you for sh... read more
Horrible customer service! Im absolutely done with this company! I have been a loyal Ulta user for years. Even over *******. I also have their credit card and have purchased 85% of the majority of my perfumes from Ulta. Im tempted to transfer my credit completely to my ************** now because I am so done with this company. A few weeks ago I decided, hey Im too busy to get to Ulta in person and my two every day perfumes were running out so I decided you know what Ill just older it so I dont even have to go out of my way. ... read more
Business response:
Hi Allegra, we sincerely apologize that you did not receive your order with your fragrance! We wanted to let you know we have sent this issue to our Escalations team for a final review of your order. At this moment we cannot offer a refund or reship, but once our Escalation team reviews your order, they will be able to provide a final determination of any next steps for your order. Once we have an update from this team, we will be reaching out to you via email, so please keep an eye out for an email from us. Thank you for sh... read more
I recently had an experience getting my hair done at Ulta beauty in ************* ****. The store manager has been extremely snappy and I've been trying to get my money back for like 7 weeks now. The stylist put a "money piece" in my hair that I didn't ask for and did not do a proper balayage to my hair. It cost $253 and was not anything I wanted or asked to have done. I couldn't go back to store because 2 days later I moved to *****. I am still trying to get a refund.
Business response:
Hi *****, we sincerely apologize that you did not hear from our store team and have not gotten a resolution to your negative salon experience. We have reviewed the previous escalation that was sent to the store and will be following up directly from our Corporate HQ. We will also be following up with you via email after we have reached out to the store again. Thank you for your patience with us while we work on this issue for you!
I recently had an experience getting my hair done at Ulta beauty in ************* ****. The store manager has been extremely snappy and I've been trying to get my money back for like 7 weeks now. The stylist put a "money piece" in my hair that I didn't ask for and did not do a proper balayage to my hair. It cost $253 and was not anything I wanted or asked to have done. I couldn't go back to store because 2 days later I moved to *****. I am still trying to get a refund.
Business response:
Hi *****, we sincerely apologize that you did not hear from our store team and have not gotten a resolution to your negative salon experience. We have reviewed the previous escalation that was sent to the store and will be following up directly from our Corporate HQ. We will also be following up with you via email after we have reached out to the store again. Thank you for your patience with us while we work on this issue for you!
I've had it with this company. They offered 2 extra free gifts and would NOT allow me to out the order through because of "service updates". Now those free gifts are gone. I'm done with this company.
Business response:
We can see how upsetting it could be to not be able to add your free gift with purchase to your order. Something to keep in mind. All of our gifts with purchase are while supplies last and have to be added to your cart before checking out. Currently there is an enhancement, being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible. We hope this helps. Have a great rest of the day... read more
I've had it with this company. They offered 2 extra free gifts and would NOT allow me to out the order through because of "service updates". Now those free gifts are gone. I'm done with this company.
Business response:
We can see how upsetting it could be to not be able to add your free gift with purchase to your order. Something to keep in mind. All of our gifts with purchase are while supplies last and have to be added to your cart before checking out. Currently there is an enhancement, being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible. We hope this helps. Have a great rest of the day... read more
Terrible customer service. I have had issues for days trying to complete an online order and it keeps telling me transaction cannot be completed because it cannot verify my card however has charged my card multiple times and took my points without placing the order. i have tried endlessly to get in contact with someone, im either ignored or hung up on. this has been happening for days and my next step is to file a dispute as fraud.
Business response:
We're very sorry to hear this about your recent experience on our Ulta Beauty website, Brooklyn! We will follow up with you via email shortly as we would like to hear more about this situation and find the best possible solution. Have a great rest of the day.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
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