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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Horrible my first order and said was delivered However was not received. They refuse to help in any way. So frustrating
Business response:
We can see how upsetting it could be to not receive your order, *******. We will follow up with you via email. We hope you have an amazing rest of the day.
Horrible my first order and said was delivered However was not received. They refuse to help in any way. So frustrating
Business response:
We can see how upsetting it could be to not receive your order, *******. We will follow up with you via email. We hope you have an amazing rest of the day.
This all started the morning Ulta released its promo-free 38-piece set with a value of $318, free with any purchase of $140. I have been waiting for a promo like this, so I went ahead and made sure I had $140 worth of products in my cart and quickly checked out. I wanted to make sure I did not waste any time checking out so I could receive the free 38-piece set. When I placed my order, it said everything was in stock, including the free 38-piece set. 3 days later on September 18, I received an email stating that the rest of ... read more
Business response:
Hi ******, thank you for reaching out to us regarding your ordering experience. We understand how it would be frustrating for part of your order to be cancelled as we know you were looking forward to it. We try our best to ensure our inventory is as accurate as possible as we're accepting orders, so we're truly sorry that the free gift was out of stock at the time your order was being fulfilled. After partnering with our internal team, the $25 e-gift card is the most we are able to offer at this time. If you would like us to... read more
This all started the morning Ulta released its promo-free 38-piece set with a value of $318, free with any purchase of $140. I have been waiting for a promo like this, so I went ahead and made sure I had $140 worth of products in my cart and quickly checked out. I wanted to make sure I did not waste any time checking out so I could receive the free 38-piece set. When I placed my order, it said everything was in stock, including the free 38-piece set. 3 days later on September 18, I received an email stating that the rest of ... read more
Business response:
Hi ******, thank you for reaching out to us regarding your ordering experience. We understand how it would be frustrating for part of your order to be cancelled as we know you were looking forward to it. We try our best to ensure our inventory is as accurate as possible as we're accepting orders, so we're truly sorry that the free gift was out of stock at the time your order was being fulfilled. After partnering with our internal team, the $25 e-gift card is the most we are able to offer at this time. If you would like us to... read more
The birthday gift for Ulta Members is a SCAM!! Totally fake advertisement. They never have it available in the stores, and you are forced to order it online and pay 35$ in shipping costs.Is it really difficult to keep a stock of gifts at stores? So bad for Ulta that their competitors take it so much seriously. Besides that, the customers are denied to file a complaint for this subject. I mean, does Ulta really want to hear their customers? So disappointing!!!
Business response:
We apologize for any frustration you may have regarding the September birthday gift being currently out of stock at your location. Unfortunately, we're unable to ship a gift with purchase on its own, as it can only be processed with a qualifying purchase online order while in stock at our warehouse. In the pretty fine print of our birthday offers, it states that this gift is subject to shipping and requires a purchase if doing a pick up order as well. An alternate option in the future would be to contact a different local Ul... read more
The birthday gift for Ulta Members is a SCAM!! Totally fake advertisement. They never have it available in the stores, and you are forced to order it online and pay 35$ in shipping costs.Is it really difficult to keep a stock of gifts at stores? So bad for Ulta that their competitors take it so much seriously. Besides that, the customers are denied to file a complaint for this subject. I mean, does Ulta really want to hear their customers? So disappointing!!!
Business response:
We apologize for any frustration you may have regarding the September birthday gift being currently out of stock at your location. Unfortunately, we're unable to ship a gift with purchase on its own, as it can only be processed with a qualifying purchase online order while in stock at our warehouse. In the pretty fine print of our birthday offers, it states that this gift is subject to shipping and requires a purchase if doing a pick up order as well. An alternate option in the future would be to contact a different local Ul... read more
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
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