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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then receive... read more
Business response:
Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services cen... read more
Ulta has committed FRUAD! On Sep 15, 2023 I placed an online order and it was delivered to my neighborhood mailbox over the weekend. I did not receive the package, as stated placed in mailbox. I called ULTA customer service and they told me to wait a week and call again. I called 10 days later and gave me the run around that the package was delivered to the mailbox and theyd check with ***** I called 5 days later and asked to speak to a supervisor, since customer service was useless. I stayed on hold for almost an hour and c... read more
Business response:
Hi ********, we understand how frustrating it would be to not receive a callback from a supervisor within the expected timeframe. We wholeheartedly apologize for this experience and we would like to thank you for your patience as our team worked to resolve this matter for you. We see that our team has been able to provide a full refund for this order. We appreciate your feedback as it allows us to improve our processes going forward. Thank you.
Ulta has committed FRUAD! On Sep 15, 2023 I placed an online order and it was delivered to my neighborhood mailbox over the weekend. I did not receive the package, as stated placed in mailbox. I called ULTA customer service and they told me to wait a week and call again. I called 10 days later and gave me the run around that the package was delivered to the mailbox and theyd check with ***** I called 5 days later and asked to speak to a supervisor, since customer service was useless. I stayed on hold for almost an hour and c... read more
Business response:
Hi ********, we understand how frustrating it would be to not receive a callback from a supervisor within the expected timeframe. We wholeheartedly apologize for this experience and we would like to thank you for your patience as our team worked to resolve this matter for you. We see that our team has been able to provide a full refund for this order. We appreciate your feedback as it allows us to improve our processes going forward. Thank you.
I placed an order for almost $200.00 through the app. At the time, there was a free 23 piece gift set with a purchase of 150 or more, plus a 10 percent off offer. Neither was applied to my order. I called multiple times and finally received the 10 percent discount, but was told that they absolutely could not send me the 23 piece gift set. I have spent thousands at this store, and I do not understand why they couldn't have simply put the gift set in the mail as soon as they realized it wasn't included in my bag.
Business response:
Hi *****, we understand how upsetting it must be to not receive a Gift With Purchase. Please know that we are not able to add the gift to your order once the order has been submitted. Gift With Purchase offers are while supplies last and must be added prior to checkout. We're truly sorry for any frustration this may have caused you.
I placed an order for almost $200.00 through the app. At the time, there was a free 23 piece gift set with a purchase of 150 or more, plus a 10 percent off offer. Neither was applied to my order. I called multiple times and finally received the 10 percent discount, but was told that they absolutely could not send me the 23 piece gift set. I have spent thousands at this store, and I do not understand why they couldn't have simply put the gift set in the mail as soon as they realized it wasn't included in my bag.
Business response:
Hi *****, we understand how upsetting it must be to not receive a Gift With Purchase. Please know that we are not able to add the gift to your order once the order has been submitted. Gift With Purchase offers are while supplies last and must be added prior to checkout. We're truly sorry for any frustration this may have caused you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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