This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
TERRIBLE customer service in the ********* Consumes ** location. I asked how much a product was and response was - I have no idea? Go to front and ask cashier. I asked for help in cosmetics and was told she really didnt know much and she was on a phone call (appeared personal) and said shed try to get to me when she had time Really? This was my 4-5th time in that store and each time was awful. To top it off my Aunt had make up she wished to exchange (she purchased in same store location 2 days prior) at time of purchase she ... read more
Business response:
Hi there, *****. We always strive to provide the best service possible to our guests, so we're sorry to hear this about your visit with us. We would love to talk to you more about this and have sent you an email to follow up about your experience. Thank you!
TERRIBLE customer service in the ********* Consumes ** location. I asked how much a product was and response was - I have no idea? Go to front and ask cashier. I asked for help in cosmetics and was told she really didnt know much and she was on a phone call (appeared personal) and said shed try to get to me when she had time Really? This was my 4-5th time in that store and each time was awful. To top it off my Aunt had make up she wished to exchange (she purchased in same store location 2 days prior) at time of purchase she ... read more
Business response:
Hi there, *****. We always strive to provide the best service possible to our guests, so we're sorry to hear this about your visit with us. We would love to talk to you more about this and have sent you an email to follow up about your experience. Thank you!
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested.
Business response:
Hi there, we can see how upsetting this experience has been for you, and appreciate you bringing this to our attention. We will follow up with you via email with further instructions on deleting a payment method. Thank you.
Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested.
Business response:
Hi there, we can see how upsetting this experience has been for you, and appreciate you bringing this to our attention. We will follow up with you via email with further instructions on deleting a payment method. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,434 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com