This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous.
Business response:
Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you.
Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous.
Business response:
Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you.
I would make it a zero. Got an Ulta Credit card I use it and when I do I pay it off on time all in full all at once usually not even a week later because I build my credit that way. But it seems like every other time I go to use the card it shut off or suspended because they want to reverify security info like have me email my dl, ss card, and a copy of a bill or bank statement with my address. I have never had to go through anyhassle like this with any other cards. When you call for help and support the call center staff is... read more
Business response:
Hi ******, we are sad to hear that you had a negative experience while using your Ultamate Rewards Credit Card. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with your concern via email, and hope your next experience at Ulta Beauty will be a positive one!
I would make it a zero. Got an Ulta Credit card I use it and when I do I pay it off on time all in full all at once usually not even a week later because I build my credit that way. But it seems like every other time I go to use the card it shut off or suspended because they want to reverify security info like have me email my dl, ss card, and a copy of a bill or bank statement with my address. I have never had to go through anyhassle like this with any other cards. When you call for help and support the call center staff is... read more
Business response:
Hi ******, we are sad to hear that you had a negative experience while using your Ultamate Rewards Credit Card. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with your concern via email, and hope your next experience at Ulta Beauty will be a positive one!
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com