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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
Cyd at The Salon is ABSOLUTELY, 100% the best stylist/ colorist out there. She took her time and I came out looking fabulous! We had the best time chatting and laughing. Couldnt have asked for a better self-care experience.
Business response:
We bet you look amazing! Your feedback is important, and we appreciate the time you took to reach out. Thanks again for being a loyal Ulta Beauty guest!
Cyd at The Salon is ABSOLUTELY, 100% the best stylist/ colorist out there. She took her time and I came out looking fabulous! We had the best time chatting and laughing. Couldnt have asked for a better self-care experience.
Business response:
We bet you look amazing! Your feedback is important, and we appreciate the time you took to reach out. Thanks again for being a loyal Ulta Beauty guest!
Facts about Ulta from a Platinum Rewards member! FIRST: watch! They will reply to this with an automated response as they do all reviews (oh we are so sorry, we're experiencing higher than normal customer service calls, and the best one... IT department is working on it!) Ha! Been hearing this for over 3 years and I'm beyond sick of it. #2 website glitches constantly.#3 orders are shipped damaged, incomplete, or all together wrong.#3 you can never get ahold of customer service but I got screenshots of my last live chat and I... read more
Business response:
We are sad to hear that you had a negative experience with us, ***. For any order issues, please know you are welcome to reach out to our guest services team, and they'll be able to assist with reshipping or refunding the items. We can also provide an alternative for your birthday gift in the form of points and you can order it online. For credit card issues, our guest services team does not have any information regarding credit cards, so you would need to reach ************* for further assistance. We appreciate you bringin... read more
Facts about Ulta from a Platinum Rewards member! FIRST: watch! They will reply to this with an automated response as they do all reviews (oh we are so sorry, we're experiencing higher than normal customer service calls, and the best one... IT department is working on it!) Ha! Been hearing this for over 3 years and I'm beyond sick of it. #2 website glitches constantly.#3 orders are shipped damaged, incomplete, or all together wrong.#3 you can never get ahold of customer service but I got screenshots of my last live chat and I... read more
Business response:
We are sad to hear that you had a negative experience with us, ***. For any order issues, please know you are welcome to reach out to our guest services team, and they'll be able to assist with reshipping or refunding the items. We can also provide an alternative for your birthday gift in the form of points and you can order it online. For credit card issues, our guest services team does not have any information regarding credit cards, so you would need to reach ************* for further assistance. We appreciate you bringin... read more
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
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