Ulta Beauty

Adrian C 

on BBB

a year ago

Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more

Brenda C 

on BBB

a year ago

I have been an Ulta shopper for many years, I foolishly let them talk me into one of their credit cards with Comenity bank. I finally used the card and completely forgot and I never received a bill. What I did receive was a notice from the credit bureau. I immediately paid the balance and contacted Comenity. I told them I had a 100% clean credit rating until this and asked them to give me a one time forgiveness since they never sent a bill and have it removed from my credit report. After months I finally received a very rude... read more

Katie Q 

on BBB

a year ago

I tried to chat in because I had an issue with my order. I should have had 15% off the order. While chatting in they said I needed to place the order by 11/4 which I did but their system decided to process 12:05am 11/5. After acknowledging they saw my screenshot email confirmation of 11/4 proceeded to treat me as less then and as a liar and not help. They acknowledged my confirmation from the night before but said there system processed later when it wanted to and they won’t help. Terrible experience I sent proof screenshots... read more

Jackelyn A 

on BBB

a year ago

If I could -1,000 stars I would. I purchased the baby bliss pro and paid with my debit card which was charged $197 immediately when Purchasing. I noticed that I did not see it in my purchase history so I chatted and representative who provided me with an order #. I then decided to go on the website to look up the order number, it was not valid on the website. I called and the representative confirmed that this was the confirmation number and that I would be receiving my product in 3 to 5 business days. I then emailed a repre... read more

Jackelyn A 

on BBB

a year ago

If I could -1,000 stars I would. I purchased the baby bliss pro and paid with my debit card which was charged $197 immediately when Purchasing. I noticed that I did not see it in my purchase history so I chatted and representative who provided me with an order #. I then decided to go on the website to look up the order number, it was not valid on the website. I called and the representative confirmed that this was the confirmation number and that I would be receiving my product in 3 to 5 business days. I then emailed a repre... read more

Katie Q 

on BBB

a year ago

I tried to chat in because I had an issue with my order. I should have had 15% off the order. While chatting in they said I needed to place the order by 11/4 which I did but their system decided to process 12:05am 11/5. After acknowledging they saw my screenshot email confirmation of 11/4 proceeded to treat me as less then and as a liar and not help. They acknowledged my confirmation from the night before but said there system processed later when it wanted to and they won’t help. Terrible experience I sent proof screenshots... read more

Brenda C 

on BBB

a year ago

I have been an Ulta shopper for many years, I foolishly let them talk me into one of their credit cards with Comenity bank. I finally used the card and completely forgot and I never received a bill. What I did receive was a notice from the credit bureau. I immediately paid the balance and contacted Comenity. I told them I had a 100% clean credit rating until this and asked them to give me a one time forgiveness since they never sent a bill and have it removed from my credit report. After months I finally received a very rude... read more

Cynthia H 

on BBB

a year ago

I had my hair colored at the ****************** location. I have had it colored there for years. I was not satisfied as I paid. My color was darker blonde underneath. My gray was not even colored on the right side of my face. The stylist never showed me my hair with a hand held mirror. I paid $100 for a service I wasn't happy with. I have made multiple attempts to resolve this by calling the corporate office. No one calls me back. The store manager is rude. They keep saying it is under review. It has been a month. They only ... read more

Cynthia H 

on BBB

a year ago

I had my hair colored at the ****************** location. I have had it colored there for years. I was not satisfied as I paid. My color was darker blonde underneath. My gray was not even colored on the right side of my face. The stylist never showed me my hair with a hand held mirror. I paid $100 for a service I wasn't happy with. I have made multiple attempts to resolve this by calling the corporate office. No one calls me back. The store manager is rude. They keep saying it is under review. It has been a month. They only ... read more