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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
Business response:
We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will r... read more
Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
Business response:
We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will r... read more
Back in Nov I placed a qualifying order for a free gift. My package said it was delivered but I never received it the carrier left it the garage. I live in a apartment complex. They did replace the order except the free gift it was now sold out. In June again I placed an order that qualifies for the free gift. This time I placed it for in store since it didn't say online only. I go pick up my order. This store never received the free gift to give out. I called customer service they said there is nothing they can do. I closed... read more
Business response:
Hi *****! We can see how frustrating it could be to not receive your free gift with purchase with your in-store pickup order. We will follow up with you via email. We hope you have a great rest of the day.
Back in Nov I placed a qualifying order for a free gift. My package said it was delivered but I never received it the carrier left it the garage. I live in a apartment complex. They did replace the order except the free gift it was now sold out. In June again I placed an order that qualifies for the free gift. This time I placed it for in store since it didn't say online only. I go pick up my order. This store never received the free gift to give out. I called customer service they said there is nothing they can do. I closed... read more
Business response:
Hi *****! We can see how frustrating it could be to not receive your free gift with purchase with your in-store pickup order. We will follow up with you via email. We hope you have a great rest of the day.
Ulta makes their stylists work on the sales floor when they aren't booked but doesn't pay any sort of wage for that time.
Business response:
Thank you for sharing this with us, ********! We value our associates and ensure we create fair compensation plans for all our stylists. We appreciate you reaching out to us.
Ulta makes their stylists work on the sales floor when they aren't booked but doesn't pay any sort of wage for that time.
Business response:
Thank you for sharing this with us, ********! We value our associates and ensure we create fair compensation plans for all our stylists. We appreciate you reaching out to us.
I went in for a hair color. I was asked about adding a opalex treatment. I agreed to it, I then asked to have a trim. I was charged $67 for a trim! $67 dollars! This is absolutely ridiculous. I could not believe the amount it cost. I was not told about this amount or I would have NEVER gotten my hair trimmed. I would have went someone else for the trim. Ive reached out to customer service to express my concerns and cant even get a response. This is really disappointing.
Business response:
Hi *******, we appreciate you sharing your feedback about your salon experience as we're always looking for opportunities to our service. Our prices for each service will vary depending on the stylist you're seeing. We will be following up with you via email to gather more information about your experience to potentially connect you with our store operations team. Thank you!
I purchased two shape tape concealers at the ******** ** location Purchase made on 7/25/2023 at 3:57pm Trans **** Store **** Reg 5 CASHIER **** **** was an in store purchase and the Cashier/ sales associate **** was utterly rude and mean. She was uneducated your merchandise being sold to paying customers. It was like pulling teeth asking questions and receiving a response from this ignorant poorly trained employee. I then asked **** to speak with the store manager(overweight woman) in hopes of receiving an answer to my beaut... read more
Business response:
Hi there! We're very sorry to hear that you were disappointed by your visit to our ******** location, as we know our guests trust us to provide the most accurate and up to date information about our products, as well as provide the best possible service. We understand how frustrating this experience would be. Your concerns will be shared with the appropriate leaders. We truly value your feedback and invite you to reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messag... read more
I went in for a hair color. I was asked about adding a opalex treatment. I agreed to it, I then asked to have a trim. I was charged $67 for a trim! $67 dollars! This is absolutely ridiculous. I could not believe the amount it cost. I was not told about this amount or I would have NEVER gotten my hair trimmed. I would have went someone else for the trim. Ive reached out to customer service to express my concerns and cant even get a response. This is really disappointing.
Business response:
Hi *******, we appreciate you sharing your feedback about your salon experience as we're always looking for opportunities to our service. Our prices for each service will vary depending on the stylist you're seeing. We will be following up with you via email to gather more information about your experience to potentially connect you with our store operations team. Thank you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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