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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.
Business response:
Hi *******, we are sorry to hear about your negative experience with our credit card servicer, ************** For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you need to speak to a representative regarding your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.
Business response:
Hi *******, we are sorry to hear about your negative experience with our credit card servicer, ************** For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you need to speak to a representative regarding your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Ulta Online does not allow any cancellations. I tried canceling a product IMMEDIATELY after I hit send since the product switched from my curbside pickup with a discount to being shipped to my house without my discount and having to pay for shipping costs. I contacted customer support and was told the order was already processed at 5 pm on a Sunday moments after I hit ok. I was then told that there was nothing they could do to cancel my order. I was told numerous times that I would receive my full refund if I brought the pro... read more
Business response:
Hi *****! We're truly sorry that we were unable to cancel your order, please know our warehouse works hard to process our orders quickly so our guests can receive them as soon as possible. We do apologize for any miscommunication that *** have occurred between yourself and our agents. We have processed a refund for you to cover the shipping costs and you should receive an email shortly to confirm this. We truly value your feedback, and we hope we'll be able to delight you going forward. We appreciate your understanding.
Ulta Online does not allow any cancellations. I tried canceling a product IMMEDIATELY after I hit send since the product switched from my curbside pickup with a discount to being shipped to my house without my discount and having to pay for shipping costs. I contacted customer support and was told the order was already processed at 5 pm on a Sunday moments after I hit ok. I was then told that there was nothing they could do to cancel my order. I was told numerous times that I would receive my full refund if I brought the pro... read more
Business response:
Hi *****! We're truly sorry that we were unable to cancel your order, please know our warehouse works hard to process our orders quickly so our guests can receive them as soon as possible. We do apologize for any miscommunication that *** have occurred between yourself and our agents. We have processed a refund for you to cover the shipping costs and you should receive an email shortly to confirm this. We truly value your feedback, and we hope we'll be able to delight you going forward. We appreciate your understanding.
Do NOT get a credit card with Ulta. I paid a late fee for one day late and then they keep adding late fees after my call to them to dispute it, they keep adding more and more when this all emerged from me owing a dollar or so balance and them tacking late fees monthly! Their credit card is ridiculous!
Business response:
Hi ********! We can see how receiving a late fee be frustrating. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ultamate Rewards Credit or Master Card, ************** ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
Do NOT get a credit card with Ulta. I paid a late fee for one day late and then they keep adding late fees after my call to them to dispute it, they keep adding more and more when this all emerged from me owing a dollar or so balance and them tacking late fees monthly! Their credit card is ridiculous!
Business response:
Hi ********! We can see how receiving a late fee be frustrating. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ultamate Rewards Credit or Master Card, ************** ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
I returned a $675.00 Dyson Hair Wrap with the proper paperwork inside. We lost the tracking number and now they say there is nothing they can do. They stole my money and after months and months of trying to work this out their responses were formatted and useless, when they would respond. They genuinely do NOT care about their customers and as far as I am concerned Ulta Beauty are just a bunch of liars and thieves!
Business response:
Hi *****, we are very sorry to hear about this situation with your missing refund for your returned Dyson Airwrap. Upon reviewing the escalation we now have an update from our Escalation team. We will follow up with you via email with the next steps regarding your refund. Thank you!
I returned a $675.00 Dyson Hair Wrap with the proper paperwork inside. We lost the tracking number and now they say there is nothing they can do. They stole my money and after months and months of trying to work this out their responses were formatted and useless, when they would respond. They genuinely do NOT care about their customers and as far as I am concerned Ulta Beauty are just a bunch of liars and thieves!
Business response:
Hi *****, we are very sorry to hear about this situation with your missing refund for your returned Dyson Airwrap. Upon reviewing the escalation we now have an update from our Escalation team. We will follow up with you via email with the next steps regarding your refund. Thank you!
They never confirmed my order but money was sent via PayPal. Seller telling that they need to verify my email and telling my email doesn't match. I have filed credit dispute. Why is this business still exists? It has **** complaints. Its a scam business, what police and *** doing? They need to investigate ASAP
Business response:
Please know we take this very seriously, ****. Upon reviewing your contact history, we see that you have already reached out to our ***** Services teams. Our email team will follow up with you via email regarding your concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,435 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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