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Ulta Beauty

2.5

About this business

Location details

11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 7:00 p.m.
2.51,444 reviews
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paul k's profile image
paul k 
2 years ago

They never confirmed my order but money was sent via PayPal. Seller telling that they need to verify my email and telling my email doesn't match. I have filed credit dispute. Why is this business still exists? It has **** complaints. Its a scam business, what police and *** doing? They need to investigate ASAP 

Business response:

Please know we take this very seriously, ****. Upon reviewing your contact history, we see that you have already reached out to our ***** Services teams. Our email team will follow up with you via email regarding your concerns. 

Jasia R's profile image
Jasia R 
2 years ago

My local store chose to fulfill the free gift included with my order when they didnt have the actual perfume in stock. I have been charged over $150, and everyone is talking in circles. Im getting two different answers from customer service and the store. 1) I shouldnt have been charged until the order was picked up. 2) The money is being held and will be released when the order is canceled. Apparently no one has the power to cancel the order, and I have to wait for it to auto cancel by not picking it up, 5 days from now. My... read more

Business response:

Hi *****, we're sorry that this has been your experience. We understand how frustrating this would be. We do our best to update our website in real-time with the inventory levels at our stores but it's not always perfect. For security purposes, the store team does not have the ability to cancel your order when there are items they are unable to fulfill. We truly apologize for this experience, and we can confirm there is a customer service agent set to follow up with you regarding your order and gift card. Thank you for shari... read more

Jasia R's profile image
Jasia R 
2 years ago

My local store chose to fulfill the free gift included with my order when they didnt have the actual perfume in stock. I have been charged over $150, and everyone is talking in circles. Im getting two different answers from customer service and the store. 1) I shouldnt have been charged until the order was picked up. 2) The money is being held and will be released when the order is canceled. Apparently no one has the power to cancel the order, and I have to wait for it to auto cancel by not picking it up, 5 days from now. My... read more

Business response:

Hi *****, we're sorry that this has been your experience. We understand how frustrating this would be. We do our best to update our website in real-time with the inventory levels at our stores but it's not always perfect. For security purposes, the store team does not have the ability to cancel your order when there are items they are unable to fulfill. We truly apologize for this experience, and we can confirm there is a customer service agent set to follow up with you regarding your order and gift card. Thank you for shari... read more

Lindsay W's profile image
Lindsay W 
2 years ago

My account got hacked and someone used my points that I had saved up. Ulta doesnt seem to have a very reliable or comprehensive system in place to deal with things like this and since it seems like its a really common problem with them, it seems like a pretty big red flag. 

Business response:

Hi *******, we sincerely apologize that you have had unauthorized activities on your Ultamate Rewards account. Our ***** Services team would like to investigate this matter further to ensure this issue does not occur again. We will follow up with you via email to discuss this matter further! 

Dina P's profile image
Dina P 
2 years ago

My order arrived completely damaged as a liquid styling product leaked over everything. Ulta stated it is my responsibility to repackage and send the items back to them. I find this insane. They will not refund me until I mail the defective items back. I sent a picture clearly showing the damage but apparently that's not good enough. Their customer service department gave me the run around and I don't think we reached a resolution. I shouldn't have to go out of my way to send a damaged package back in order to get a refund. ... read more

Business response:

Hi ****! We know how frustrating it can be to receive a damaged item, and we apologize for any miscommunication with our team. While we do offer return labels for any damages caused during shipping, it is not a requirement for you to return it before we process any reshipment or refund. We see that our guest services team was able to reship your recent order, and you are welcome to dispose of the original damaged order. You are welcome to reach out to us if you have any further questions or concerns. 

Lindsay W's profile image
Lindsay W 
2 years ago

My account got hacked and someone used my points that I had saved up. Ulta doesnt seem to have a very reliable or comprehensive system in place to deal with things like this and since it seems like its a really common problem with them, it seems like a pretty big red flag. 

Business response:

Hi *******, we sincerely apologize that you have had unauthorized activities on your Ultamate Rewards account. Our ***** Services team would like to investigate this matter further to ensure this issue does not occur again. We will follow up with you via email to discuss this matter further! 

Dina P's profile image
Dina P 
2 years ago

My order arrived completely damaged as a liquid styling product leaked over everything. Ulta stated it is my responsibility to repackage and send the items back to them. I find this insane. They will not refund me until I mail the defective items back. I sent a picture clearly showing the damage but apparently that's not good enough. Their customer service department gave me the run around and I don't think we reached a resolution. I shouldn't have to go out of my way to send a damaged package back in order to get a refund. ... read more

Business response:

Hi ****! We know how frustrating it can be to receive a damaged item, and we apologize for any miscommunication with our team. While we do offer return labels for any damages caused during shipping, it is not a requirement for you to return it before we process any reshipment or refund. We see that our guest services team was able to reship your recent order, and you are welcome to dispose of the original damaged order. You are welcome to reach out to us if you have any further questions or concerns. 

Alex R's profile image
Alex R 
2 years ago

Terrible, I just recieved my order today, after waiting a week for it to get here, and I'm missing 7 out of 10 items. I also received 2 items that I did not order. I'm very upset. I feel like I've been stolen from and that whoever packed these items purposely did not put certain items into the package, and just put the cheaper items. It's about almost $200 that have been stolen from me. I took a video of me unboxing it (the box was not tampered with) and pictures of the items I did receive. I had called the number multiple t... read more

Business response:

Hi ****, we are sorry to hear that your original order was missing so many items. We have reviewed your contact history and see that a new order has already been shipped for you. Our standard shipping window is 3-8 business days, so after this time frame, someone from our team will follow up with you via email to ensure that you received your order. If you have any further concerns, you can reach out to our ***** Services team for assistance! 

Alex R's profile image
Alex R 
2 years ago

Terrible, I just recieved my order today, after waiting a week for it to get here, and I'm missing 7 out of 10 items. I also received 2 items that I did not order. I'm very upset. I feel like I've been stolen from and that whoever packed these items purposely did not put certain items into the package, and just put the cheaper items. It's about almost $200 that have been stolen from me. I took a video of me unboxing it (the box was not tampered with) and pictures of the items I did receive. I had called the number multiple t... read more

Business response:

Hi ****, we are sorry to hear that your original order was missing so many items. We have reviewed your contact history and see that a new order has already been shipped for you. Our standard shipping window is 3-8 business days, so after this time frame, someone from our team will follow up with you via email to ensure that you received your order. If you have any further concerns, you can reach out to our ***** Services team for assistance! 

Frequently asked questions about Ulta Beauty

How is Ulta Beauty rated?

Ulta Beauty has a 2.5 star rating with 1,444 reviews. 

When is Ulta Beauty open?

Ulta Beauty is closed now. It will open at 10:00 a.m. 

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