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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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