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Ulta Beauty

2.5

About this business

Location details

11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 7:00 p.m.
2.51,444 reviews
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J Elizabeth N's profile image
J Elizabeth N 
2 years ago

They are unreliable and will not be buying from them again. It is taking them far to long to give me a refund on an item that was purchased twice in error. It's going on a month now and their customer service team is pretending to be proactive about the issue, but they keep prolonging finding and issue. I hope someone investigates their business practices and processes because it is the year 2023 and things should be far more progressed than how they are operating. 

Business response:

Hi ****, we sincerely apologize that you have not heard any updates regarding getting a refund for you duplicate charges on your pick up order. We have re-escalated this issue to get further assistance from our escalations team. We will follow up with you via email in regards to this BBB and the next steps regarding your refund status. 

J Elizabeth N's profile image
J Elizabeth N 
2 years ago

They are unreliable and will not be buying from them again. It is taking them far to long to give me a refund on an item that was purchased twice in error. It's going on a month now and their customer service team is pretending to be proactive about the issue, but they keep prolonging finding and issue. I hope someone investigates their business practices and processes because it is the year 2023 and things should be far more progressed than how they are operating. 

Business response:

Hi ****, we sincerely apologize that you have not heard any updates regarding getting a refund for you duplicate charges on your pick up order. We have re-escalated this issue to get further assistance from our escalations team. We will follow up with you via email in regards to this BBB and the next steps regarding your refund status. 

VB's profile image
2 years ago

I am leaving to go on vacation for my wedding day and I placed an order on 2/22 and it said it would be delivered by 2/24. Well it was still not shipped on 2/26 and Ulta costumer service told me they have till 3/6 to deliver it. They told me they can not help me until the 6th. Maybe to prevent this issue put the correct shipping details in checkout dont lie. 

Business response:

Hi ******, we're very sorry to hear the disappointment. We try to give the most accurate shipping estimates we can at checkout, and we apologize that the delivery date for your order has changed. Please know that we take this feedback seriously and will be sure to share it with our internal teams so we can improve our processes going forward. We will also follow-up with you directly via email to make sure you received the order and assist if further needed. Thank you. 

Samantha P.'s profile image
Samantha P. 
2 years ago

I had a hair appointment for Nov 12 22 and wanted to get my hair platinum. I was told that this wouldn't be an issue. THANK GOD I told her to not do my roots. 5 hours of being there and having my hair in bleach she said we were all good to go. My hair felt thin and fragile which I figured it may feel that way ... but to my shock I wasn't expecting my hair to fall out in strands. I immediately text my tech to let her know what was going on and she said that I needed to add vinegar and deep conditioner to my hair and it would ... read more

Business response:

Hi ********, we're very sorry to hear this about your Salon Service. We always want our guests to have great experiences with us, and to leave our Salon loving the results of their service, and we apologize that this was not your experience. We have followed up with you about this concern via email, and we look forward to discussing this further with you there. Thank you.?? 

VB's profile image
2 years ago

I am leaving to go on vacation for my wedding day and I placed an order on 2/22 and it said it would be delivered by 2/24. Well it was still not shipped on 2/26 and Ulta costumer service told me they have till 3/6 to deliver it. They told me they can not help me until the 6th. Maybe to prevent this issue put the correct shipping details in checkout dont lie. 

Business response:

Hi ******, we're very sorry to hear the disappointment. We try to give the most accurate shipping estimates we can at checkout, and we apologize that the delivery date for your order has changed. Please know that we take this feedback seriously and will be sure to share it with our internal teams so we can improve our processes going forward. We will also follow-up with you directly via email to make sure you received the order and assist if further needed. Thank you. 

Samantha P.'s profile image
Samantha P. 
2 years ago

I had a hair appointment for Nov 12 22 and wanted to get my hair platinum. I was told that this wouldn't be an issue. THANK GOD I told her to not do my roots. 5 hours of being there and having my hair in bleach she said we were all good to go. My hair felt thin and fragile which I figured it may feel that way ... but to my shock I wasn't expecting my hair to fall out in strands. I immediately text my tech to let her know what was going on and she said that I needed to add vinegar and deep conditioner to my hair and it would ... read more

Business response:

Hi ********, we're very sorry to hear this about your Salon Service. We always want our guests to have great experiences with us, and to leave our Salon loving the results of their service, and we apologize that this was not your experience. We have followed up with you about this concern via email, and we look forward to discussing this further with you there. Thank you.?? 

Ebony Y.'s profile image
Ebony Y. 
2 years ago

This company has no integrity and doesnt care about its customers. I placed an order 2/17/2023 and one item was out of stock. A $100 cologne for my boyfriends birthday. The $20 lotion was available. I was told I could not receive a refund for the out of stock item until after five days which makes no sense. Why hold my money for an additional five days for a product you never had? A refund should have been processed 2/17/2023 when I was notified. I dont have the money to repurchase this item so I am not able to get my boyfri... read more

Business response:

Hi *****, we're very sorry to hear this about your experience. We always want to provide excellent service to all our guests and we apologize that we missed that ****. Please know that we've forwarded your feedback to our internal teams for further review, and we will reach out to you directly as soon as we have an update to share. We appreciate your patience in this matter and for sharing this feedback with us. Thank you. 

Ebony Y.'s profile image
Ebony Y. 
2 years ago

This company has no integrity and doesnt care about its customers. I placed an order 2/17/2023 and one item was out of stock. A $100 cologne for my boyfriends birthday. The $20 lotion was available. I was told I could not receive a refund for the out of stock item until after five days which makes no sense. Why hold my money for an additional five days for a product you never had? A refund should have been processed 2/17/2023 when I was notified. I dont have the money to repurchase this item so I am not able to get my boyfri... read more

Business response:

Hi *****, we're very sorry to hear this about your experience. We always want to provide excellent service to all our guests and we apologize that we missed that ****. Please know that we've forwarded your feedback to our internal teams for further review, and we will reach out to you directly as soon as we have an update to share. We appreciate your patience in this matter and for sharing this feedback with us. Thank you. 

Mia B's profile image
Mia B 
2 years ago

I was an excellent salon customer at the ************* location for a year. Never missed an appointment, tipped above average no matter what and was always tactful to the employees even if they were not. A few months into seeing Elite stylist ******* I guess she was too busy talking about her miserable life to notice that one side of the head had more orange yellow stripes than the other. And that she knew better than to apply a lighter toner. I ended up with ugly uneven orange and bright yellow uneven stripes and lines all ... read more

Business response:

Hello ***. We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. We will be following up with you via email to discuss this further. We thank you for sharing your experience and look forward to speaking with you. 

Frequently asked questions about Ulta Beauty

How is Ulta Beauty rated?

Ulta Beauty has a 2.5 star rating with 1,444 reviews. 

When is Ulta Beauty open?

Ulta Beauty is closed now. It will open at 10:00 a.m. 

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