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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
After I returned a product I bought from them, I did not receive a refund. I sent them at least 6 emails with a confirmation of delivery from **** to their return center. I never received a refund. Its been over 2 months.
Business response:
Hi *********, we sincerely apologize for the delay in getting your refund to you from the product you sent back to our warehouse. We have followed up with you via email on 1/12/23 regarding the status of the refund that was processed. The email has more information about when you will receive the refund to your account. Please follow up with that email if you have any additional questions or concerns.
After I returned a product I bought from them, I did not receive a refund. I sent them at least 6 emails with a confirmation of delivery from **** to their return center. I never received a refund. Its been over 2 months.
Business response:
Hi *********, we sincerely apologize for the delay in getting your refund to you from the product you sent back to our warehouse. We have followed up with you via email on 1/12/23 regarding the status of the refund that was processed. The email has more information about when you will receive the refund to your account. Please follow up with that email if you have any additional questions or concerns.
Ulta In *** ***** wrongfully accused my friend of shoplifting then illegally detained him while the Management checked the video to verify his identity. It wasn't him so they let him go and even though he was innocent, the Police still followed us for hours after leaving Ulta and pulled us over to harass us.
Business response:
Hi ********, we are so sorry to hear this was the experience of your friend in our *************, ID store. We would like to connect with your friend to discuss this matter further and escalate it to the appropriate teams. Please have your friend reach out to Ulta ***** Services via ******** Messenger, Instagram ********* ******* ****************, phone at **************, or email at ***********************************
Ulta In *** ***** wrongfully accused my friend of shoplifting then illegally detained him while the Management checked the video to verify his identity. It wasn't him so they let him go and even though he was innocent, the Police still followed us for hours after leaving Ulta and pulled us over to harass us.
Business response:
Hi ********, we are so sorry to hear this was the experience of your friend in our *************, ID store. We would like to connect with your friend to discuss this matter further and escalate it to the appropriate teams. Please have your friend reach out to Ulta ***** Services via ******** Messenger, Instagram ********* ******* ****************, phone at **************, or email at ***********************************
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
Business response:
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Atrocious and mismanagement. I came in on Christmas Eve to get help with my peach and pink hair. I wanted the peach / orange out. I also had about 3 of root regrowth. Hairdresser recommended putting in a pink gloss at my consultation the day before. When I arrived I told her Id rather not. So manager came over and said we could cover the peach up with an ash and then lighten up my roots to blend it in. However it was completely patchy! My roots were still dark in places and orange in others. Manager tried telling me I put so... read more
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ****. We will follow up via email so we can assist you further with this issue. Have a great rest of your day.
Atrocious and mismanagement. I came in on Christmas Eve to get help with my peach and pink hair. I wanted the peach / orange out. I also had about 3 of root regrowth. Hairdresser recommended putting in a pink gloss at my consultation the day before. When I arrived I told her Id rather not. So manager came over and said we could cover the peach up with an ash and then lighten up my roots to blend it in. However it was completely patchy! My roots were still dark in places and orange in others. Manager tried telling me I put so... read more
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ****. We will follow up via email so we can assist you further with this issue. Have a great rest of your day.
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
Business response:
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false a... read more
Business response:
We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,436 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 9:00 a.m.
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