Ulta Beauty

Kristi W 

on BBB

3 years ago

I have only been to Ulta about 3 times. I went at Christmas to purchase a gift and the clerk towards the end of my purchase asked if I would like to sign up for Rewards and mind you I had already put my debit card into the card reader and I said sure why not...I told her I probably wouldn't get to many points because I only go to Ulta maybe 3 times a year...I thought I was signing up for REWARD POINTS...well 2 months passed and I'm looking at my credit report and find that I had a negative report added...I'm like what?? So l... read more

April L. 

on BBB

3 years ago

My last contact with Ulta- You had my package delivered to the wrong address with a picture to prove it by laser ship and refused to reship my things or refund my money. I spent multiple hours on multiple phone calls with your customer service reps with no resolution. Then when I reported it to my bank and PayPal, Ulta lied saying the package was delivered (in spite of ensuring me that my file had a note stating it was delivered to the wrong address). Both my bank and PayPal denied the claims due to Ultas lie. I called ulta ... read more

Britney B 

on BBB

3 years ago

I shop ULTA stores for all my make up needs. I recently moved to take care of my dad who has stage 4 cancer. I ordered some make up online trying to save time from having to go there and my address was still my old one. To my surprise when I received a email saying my stuff was delivered and it has not shown up I logged on and realized they have my old address. I emailed the company and recieved no help at all. Im saddens by the lack of empathy. 

Kalene C 

on BBB

3 years ago

I had made a purchase on November 20, 2021 for the Dyson Special Edition Corrale Straightner a price of $529.99 (Order# K*****9234). The order was supposed to arrive on November 23, 2021 but never did. I had realized that the wrong shipping address was on there and contacted customer service. I spoke with K*****a on November 26, 2021 who did not help me. I tried again a week later and still no one was able to help me. After months of battling this all for a hair straightener, I am beyond fed up. Today ( February 28, ********... read more

Carole C. 

on BBB

3 years ago

I felt discriminated when a manager did not follow the proper return policy. I asked if I could make an exchange for an item that I felt didnt work well with my hair. I was not able to find my receipt. I asked several times if they could find the return with my debt card. The manager ****** said they cant. She offered to return my item for .21 cents. I asked why and she said, well anyone can return an item we have that they purchased at less cost somewhere else and try to return to Ultra. So basically, she made me feel that ... read more

Emily M. 

on BBB

3 years ago

Wish I could give zero stars. My package said it was delivered 2/2/22 and the proof of delivery photo showed the wrong address. Reached out immediately to ulta and told me I had to wait 3-4 days and then reach back out again if I still didnt receive anything. So I waited the 3-4 days and guess what, still didnt have my package. I reached back out and they told me to email them a photo of my door so they could look into it. Someone said they would look into. A week passed and I still didnt have a resolution. So I reached back... read more

Roger A 

on BBB

3 years ago

I have been going to Ulta for almost a year. ***** has been very good and he had cut and colored my hair correctly. Unfortunately ***** started his own cosmetic business and so he no longer works at Ulta. He was so professional I continued to go to Ulta. Three months ago, I could not get an appointment with ***** so I went and booked an appointment with *****. After my hair cut, I saw that my left side was longer than the right, and mentioned that and asked her to even it up. She immediately used the electric shear and cut i... read more

Joanne D 

on BBB

3 years ago

I placed an online order for same day in store pickup. The system kept bumping me out saying my session timed out yet I had been continually completing the requested info. Order finally went through and when I received the email confirmation 5 minutes later it noted the my order was being shipped to my home. I immediately called customer service to have it rectified and was disconnected from their phone system 3 times after starting my conversation with an agent and being placed on hold. Finally after explaining the situatio... read more

Tracy L 

on BBB

3 years ago

I purchased the dyson hair wrap and mascara in December. I never received the package. I asked my neighbors and checked all around the house. I contacted ultra and they simply said they werent able to help me. I contacted them a second time. The second time they refunded me the mascara but not the dyson. I asked if they could ship the item to a store closer to me and they simply said again that they couldnt help me. Worse customer service at ultra. Never again!