Ulta Beauty

Cindy L 

on BBB

3 years ago

Im writing this review because I am disappointed I did not receive my free gift with online purchase on Black Friday. I bought extra items to qualify for the gift. I emailed the appropriate customer service email and was told theres nothing they can do lol. Never mind that Im spammed with emails every single day offering free gifts. They could have literally sent me any free gift and I would have been satisfied. Instead, I was told nothing could be done *eyeee rollll* So because I am really that *****, I went out of my way t... read more

Angela S 

on BBB

3 years ago

Went to buy about $200 worth of stuff during the holidays so they were on holiday hours and came in about 20 min before closing and had 10 min left when the music was turned off on me and a salesperson said can I get anything for u we are closing. Just decided to leave with $20 lip gloss and went to Dillards for the rest. I would never keep anyone after closing time bc I work in a restaurant so I get it but I was watching my watch and felt like it was really rude to cut me off when I had 10 min left 

Sandra R 

on BBB

3 years ago

Received order missing one item and the other products have some black oily looking residue on them. Just disturbing. Box was not tampered with and the bottles were in plastic like that. **************** return policy is stressful! Definitely would not recommend or shop Ulta Beauty again. 

Kimberly M 

on BBB

3 years ago

On 12/05/21 an employee at Ulta Beauty discriminated against me, by refusing to give me a lipstick color that she believed was too light for my skintone. I was at the Mac counter. I asked for the color twig. The associate claimed that she was out of the color. I asked for a similar color. The associate started trying colors on her skin instead of mine, and replied these are too light. She gave me a weird look. I thanked her and left. I contacted management at the store in regards to the incident. She claimed there was no suc... read more

Tom C 

on BBB

3 years ago

This company needs to get a clue! I don't know how they are still in business after reading all the complaints on how they handle online orders.. I ordered something on 11/16....got confirmation on 11/19 that it shipped.. tracking was provided.. when I clicked on the link, it stated they were waiting for the carrier to pick up the order.. I then went to the carriers website with the tracking number and it stated it wasn't a valid tracking number. At this time, my credit card was charged for the full amount of the order. I ca... read more

Sam Bay 

on BBB

3 years ago

Online they advertise a free gift with purchase yesterday I tried to take Atvantage of the 21 piece sample gift with order and did not get the offer. I reached out to customer service via chat and emails and they finally said it was a supply issue. This is the second time this has happened to me they bait you with a free gift then tell you they ran out . Yet the offer stays on their site.. 

J R. 

on BBB

3 years ago

Placed an order, received a promotional code for 20% off the same day. Have been going back and forth via email, Ulta is refusing to honor the discount code even though the order was placed an hour before. Had I known that code would be emailed to me, I would have held off on even placing an order. They offered to cancel (not even guaranteeing they could cancel the order at all), but I would have to reorder and the items are no longer on sale. This is deceptive and unprofessional. 

Hilen T. 

on BBB

3 years ago

Youll easily take peoples money but when your carrier is telling me my package is lost your expectation is for me to wait it out. Thats absurd, furthermore when I tell you to call the carrier you tell me you cant. I work in customer service there is no way that you dont have a direct line to your carrier. You should be paying me for all the work Im doing to locate my package. Youre an unethical garbage of a company and I will never shop in your store or website again. 

Travis S 

on BBB

3 years ago

I ordered a package from Ulta on 11/16/21. I got a notification saying it was shipped on 11/18/21. I have not been provided an update since. Today is 11/29/21. Nothing has arrived, The tracking number ulta provided says invalid via LaserShip. Ulta **************** is unable to provide me an update. Laser ship claims they never received any thing from Ulta. Ulta is refusing a refund. They also refuse to let me pick my shipment up from the store. This is a mess up on Ulta's end and they've provided no resolution.