Ulta Beauty

Kathryn K 

on BBB

3 years ago

I would give zero stars if I could. I placed an online order because the local Ulta store only had travel sizes in stock and I want full sized bottles of products. I ordered 1/16, was notified 1/17 that it had shipped. There has been no tracking update and no delivery as of 1/23. I have sent about a dozen emails to customer service, all of which are replied to with the same copy/paste form letters- be patient and understanding, sometimes the carriers tracking doesn't sync with ours but the packages still deliver eventually, ... read more

kauser f 

on BBB

3 years ago

I ordered so many things in past 2 months with Ulta, approx over $500. Mostly in store orders. I placed an order for $44 online and it shows delivered when it hasn't. I reached out to customer service and they said they can't help and I need to call after 4 days later. I explained it was gift for someone and it is very important that I receive it. The representative kept saying they can't help me. Now that I am writing this review I see why Ulta has 1 star. For some consumers customer service matter more than product itself.... read more

Ashley E 

on BBB

3 years ago

I have been emailing customer service regarding an order placed on November 29th and it is now January 15th. Irecently sent out my 3rd email regarding this issue last week. It states on their website it's "awaiting carrier pickup" and ***** in customer service dismissed me by saying this issue has already been addressed. While you addressed it you never sent my package. At this time. I'll be taking I no my business to Sephora. I'll also make sure I encourage all my Co workers and friends, family to do the same. 

M 

on BBB

3 years ago

I had gone to their physical store to return some items I didnt like. The first time I went, they told us they could not give any refunds for the returns. They could only give out store credit, which sounds extremely suspicious because what if I paid with cash? Also they had no issues ringing people up and charging credit cards for purchases so the systems were not down as they claimed. I let it go and came back two weeks later and again, the associates did not want to take my return. They claimed it was because I did not br... read more

Shanae H 

on BBB

3 years ago

The Ulta located in ******, ** is the by far the worst Ulta Ive ever visited. About 6 months ago, I was went to exchange an item and the way security and the store manager kept following me was ridiculous. About 3 weeks ago, my mother wanted to run in and purchase a gift card (the same ****** location). I went with her and was browsing around and being stalked by security yet AGAIN. You guessed it..Im black. I looked around to see if any of the white customers were being harassed as well, of course they wasnt! Its sad becaus... read more

Heather R 

on BBB

3 years ago

Twice I've gone in to purchase foundation, and since covid you can't try on makeup in store but the associate assured me I could bring it back and return it for the correct color. Twice I've done this and when I bring it back they charge me for an even exchange. The first time the product was on sale and when I brought It back they said it wasn't on sale so I'd have to pay the difference, this time it was i had a coupon ($10 off $40) and since i didn't have the coupon i had to pay the difference ON AN EVEN EXCHANGE OF PRODUC... read more

Jessica L 

on BBB

3 years ago

I have been a loyal customer for over 6 years. But January of 2021 I decided to use $250 of my rewards and spend on the beginning of the year deals. In total I spent about $780!!! My package never arrived. I made a police report, my apartment cameras didn't record a driver dropping off my package. And after all the proof I had on my end ulta never sent the package, refund the money, or the delivery company was not held accountable. I did not shop here all year until December because I still rewards and decided to give ulta a... read more

Kim J 

on BBB

3 years ago

If I could give negative stars I would! There customer service lacks service to say it nicely! They put signs up all over the stores and on website but cant honor their own promotions! I have gone in multiple times for the promotion and each time nothing oh sorry we are out of stock or buy here and try other locations to see if they have the promotions. I am pretty sure the employees are getting the promotions! So I called there so called customer service and that was a joke! They couldnt do anything. They told me to buy the... read more

Angel R 

on BBB

3 years ago

I went to the Salon here to get my hair styled for my company business party. The stylist only curled my hair (tight spiral curled that need to be brushed out and styled still) She gave me instructions on how to style my hair at home. When I said I wasnt confident in doing that at home and I was afraid I wouldnt be able to do that the stylist tells me shes not going to do it for me and refused to do the main part of the service I paid for. After the night was over and I washed out the curls and the hair **** I noticed that s... read more