Ulta Beauty

Kevin C 

on BBB

3 years ago

This is a company of thieves. If you do not make a payment by 5pm Eastern time on the day it is due they hit you with a late charge of $41. the last thing i knew is there are 24 hours in a day. this is just another way for them to steal money from the consumer. Stay away from this company. They will do anything to steal your money. 

Grace C. 

on BBB

3 years ago

Ulta screwed up my online order delivery and held my $1,279.48 hostage. I placed 2 separate online orders for 2 Dyson Special Edition Airwrap ("Airwrap") for a total of 4 Airwraps. Ulta provided me with 2 tracking numbers. I got 2 shipments but only 1 Airwrap was in each box. FYI, each Airwrap costs $599.99, so I spent a total of $2,558.96 for the 4 Airwraps + sales tax but only received 2. I immediately called ***** Services & was advised that the matter had been "escalated" due to the amount of my purchase & that I would b... read more

Portia H 

on BBB

3 years ago

I placed an online order on 11/29/21. I never received any shipping notification until I called in 12/4 and spoke with customer service. I wanted to just cancel the item all together since no one could tell me when the item was coming or the status. **************** said it was too late and I couldnt. But the item never shipped or was being prepared. A day later they send out shipping notification 12/5/21 finally. Well the dryer didnt work out. It gets too hot and can burn your face if the hose comes in contact with your fac... read more

Amaris D 

on BBB

3 years ago

I had a package delivered and left on top of mailboxes a year ago and disputed it. I placed the same order again and paid for it and it was delivered with no problem. But because I disputed the first charge I've been banned from ordering on line again. I've called several times and they say it'll be escalated, then they say its been resolved yet I can't order! I miss out on all deals, gifts etc. i'm being punished for a delivery I never received! TERRIBLE service!Having an ulta card as well as being a "diamond" member is a w... read more

Norma B. 

on BBB

3 years ago

1/8/22 I spent $183.91 when I went to pay I was told my card was declined COMPLETE humiliation but I knew my card was fine. The line was long so I gave them my Ulta card they ran that card. I went to the car and called to see why my card was declined and was told it wasn't I had been charged twice on 2 different cards. I went back in and was told my card would be refunded. that was almost a month ago and still I'm out almost $200 and all I've gotten is the run around. I've sent my statements in and then told it could be anot... read more

Suzette S. 

on BBB

3 years ago

Several months ago I had ******* senior stylist at Ulta hi light my hair. I told her heavy blonde hi lites. That was the color of my hair. She never did a sample patch test to check the product on my hair. She asked me if she could use a razor to cut my medium length hair. I told I I never had a razor cut before but she was the senior stylist and I trusted her judgement. She also suggested thinning my hair out because it was a little thick. I never had my hair thinned out before and ******* used the razor to shear it through... read more

Gladys J 

on BBB

3 years ago

limit to ONE payment for online purchases - meaning if you have multup,e gift cards or combination gift card and credit card. - You CANT buy online unless you spend an hour with their customer service to merge the gift cards into one**** what a snake of a company! 

Stephanie I. 

on BBB

3 years ago

If I could give 0 stars I would. This company is awful! My package was delivered to the wrong address, the wrong state even! They wont refund my money or resend the items its bull! I will never shop here again and I will use my social media influence to let EVERYONE and their brother know, not to shop at this store that has terrible customer service! 

Jane S 

on BBB

3 years ago

Ulta Beauty does not care about their customers. If you do not receive a package they will just side with the shipper and not refund you or try to ship the product out again, so you are basically just scammed if there is any issues with their delivery methods. I live in a huge apartment complex and because the driver for ontrac shows they were in my complex with about 200 + different apartments that it shows delivered. Also it shows that ulta tries to save as much money as possible by using ontrac as a delivery method. Im le... read more