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Ulta Beauty
- Beauty
- Kirkland, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
12632 Totem Lake Blvd NE Suite 144, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Where do I begin.. Two negative experiences. Will be canceling my Ulta Credit Card. First off I had a haircut. It was uneven, and not cut the right way. The stylist even had to ask a co worker their opinion on cutting my hair! In order to fix Im supposed to pay another $55! I dont think so. Secondly, I had a return today and they would not put back on my Ulta card. Instead they issued me a store credit! The people that work here are rude and fake. I will not be giving Ulta my business!
Business response:
We want you to love your hair, so we appreciate you bringing your concerns to our attention. We do see that our email team is helping you out! Please feel free to share your feedback there as well so that we can continue to make improvements to our services.
The store located at 3153 Cinema Point, **************** ** 80922 tells all patrons that they MUST have a loyalty reward account or they cannot return anything they purchase at that location. This is a violation of not only the written information on your page, but also the verbiage on the back of the receipt. During my visit today, where I spent $200 on a blow dryer was a bad experience as the woman told me that because I didn't want a loyalty account that if I got home and the blow dryer didn't work, I couldn't return it. ... read more
Business response:
Our guests arent required to have rewards accounts to shop or make returns with us; it just makes the process easier. Were truly sorry for the misinformation and any discomfort your experience caused. We see that our email team is assisting you in getting in contact with a member of our team so feel free to respond to that email chain if you need any additional assistance with this.
Ordered for delivery driver did not deliver my items. Called both Ulta and door dash who they use. Took four hours and multiple transfers from both companies. Finally called both on different phones letting them know they can speak with each other with me since they keep placing blame on each other and saying they can't get a hold of each other. Finally after a day and hours I got a refund
Business response:
We are sad to hear that you had a negative experience with our Same ******************** and our guest services team. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
I visited the Northgate Ulta in Cincinnati Ohio on 12/27/2021 at approximate 1:00 PM eastern time. I had a $50 gift card to use at ULTA and the cashier stated I could not use my gift card if she had to scan it. She would not give me a reason why she couldn't scan my gift card. She began to tell me if I can swipe a gift card that I am not allowed to use. When I asked her if I could speak with a manger, she told me she was the manager. She was very rude and absolutely refused to give me a reason why she wasn't going to scan my... read more
Business response:
We are sad to hear that you had a negative experience at our Northgate store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Refusal to accept credit card statement was not offered nor accepted when I presented it as an option as my original printed register receipt was accidentally thrown away. I was told at the Southland, Taylor **Location Store # 1029 that since my husband did use a phone # to log the purchase and I didn't have my printed registered receipt that I would have to accept the store policy of the LOWEST PRICE paid by a customer within the last 60 days. My husband made the purchase of $158.99 on December 19th at the Southland, Taylor... read more
Business response:
Hi ******. We are sorry to hear that this was your experience with our return policy. We always strive to provide the best service possible to our guests, so we're sad to hear this. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Not happy, I've been with Ulta for many years and it wasn't up until September that I was having issues. I was locked out of my account and then when I would call I couldn't get through to pay my bill and accumulated late fees because of it. I meant to call customer service again but forgot due to a busy schedule which I'll admit is my fault. I went to check my Credit *****account and notice that there was a charge from Ulta so I went back to try to get into my account and had the same issue, I finally was able to reset my p... read more
Business response:
Hi *******! We are so sorry to hear that this was your experience with our partners at ************* and our guest services channels. For any credit card information or issues, our guests do have to go through ************** as they handle all of our credit card account information for our guests security. We have provided their phone number below, and hope that in the future our teams are able to better assist you. **************
Worst customer service I have ever experienced. I had to call 3 times and still never got an answer as to what happened to my order. That was just tonight. I had also place a call a week ago. They just couldn't find it and were having technical issues with their computers so they would call me back and they never did. I asked to speak to a supervisor and they didn't have any available. Wow. Maybe Sephora would appreciate everyone's business more. They are technically in the same business.
Business response:
We are so sorry to hear that this was your experience with our guest services team, *******. If you are still having issues with your order please reach out to us at your earliest convenience either via ******************* ******* Direct Messenger, phone at **************, or email at ***********************************
I was booted in an Ulta parking lot after spending over 100 dollars in the store on 3015 N Clark. When I tried to address this with the employees, they were rude and dismissive. I'm guessing they only boot paying customers and not employees. I believe this is an extremely predatory practice to even employ a private towing company, but worse so because I actually am a paying customer of Ulta. Let me correct that- I WAS a customer of Ulta, and now plan to return what I bought- I just won't park in their parking lot when I do i... read more
Business response:
Hi *****! We are so sorry to hear that this was your experience while shopping in our store. Please know that we do not employ tow trucks to service our parking lots. We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear this about your visit.
I did my first online order pickup. Specifically for the free gift. I got the biggest size perfume in order it get free gift. I pickup my order and no free gift? They told me to email ulta in app and they would send it to my house. They mentioned being out since Black Friday. I email and the representative blames the system, the store out of items and said that automatically cancels any promo! And there is nothing they can do about it. Wow! Ethically you should provide what you promised. Or else I wouldnt have purchased the ... read more
Business response:
We understand your frustration, ******** Gift With Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order, a gift with purchase was not added. Additionally, if a store location is out of stock of the gift, we recommend contacting another location and returning and repurchasing the item with the gift. We truly appreciate your feedback, as we're always looking to improve our services, and hope your next experience with Ulta Beauty is a more positive one.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 675 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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