Ulta Beauty

emma s 

on BBB

2 years ago

Ulta has AWFUL customer support for online orders. My order was returned without my knowledge, never even made it to my address. When I reached out to Ulta to figure out what is going on, they said they could reship it but did nothing to attempt to answer my questions to be sure it is actually delivered this time / why it was returned. They have bots answering their emails, same exact copy&paste response to my questions and don't even acknowledge that I asked a question. 

Emily 

on BBB

2 years ago

I went in to the *********** salon yesterday 7/20/2022 for an all over blonde balayage with money pieces, I showed a picture of what I wanted and was told by the male stylist that it was going to be bright blonde and a complete difference. my hair is now damaged completely, I have never had this problem in 10 years of having blonde hair, the lightener sat on my head from 2:45 until 4:20 before being rinsed out. i will say that his customer service was professional but I didnt realize I was being squeezed in between another c... read more

Dana B. 

on BBB

2 years ago

I was in need of a haircut so that I could attend a wedding. I made an appointment with Ulta because my regular stylist could not get me in, *************************, was my stylist and I will use that term lightly so when I went in I had had a previous dye job that had grown out and faded but I was not there for that I was there to get a haircut and thats it first of all ******* was 45 minutes late because she continued to go outside and smoke and take breaks and she had another girl in front of me that she was dying her h... read more

Fabiola P 

on BBB

2 years ago

Ulta Store number **************************************************************************** I placed an online order. Once my package was delivered I realized nothing that I had ordered was in the box. I called customer service 6 times, tried texting, initiated chats through their app, and contacted the credit card company and they all provided information that was inconsistent. They all said they'd get back to me and never did. After two weeks of disappointment, I called Ulta and *******, ** to see if they could help. Ma... read more

TAD 

on BBB

2 years ago

Today my rewards account was hacked. I called within 30 minutes of the email stating my information was changed. I requested that my account be changed to fraudulent and locked. I told customer service that I wanted the information on my account since a purchase was made and was told they used all of my rewards. I requested the email but I was told I could not have it, from my personal account that has my credit card and home addresses on. I am absolutely perturbed that I cant access my account but a stranger can and its acc... read more

Mairelys M. 

on BBB

2 years ago

Yesterday July 16, I went to Ulta hair specialist ***** to lighten my roots because my roots were growing out and were dark and the rest of my hair was blonde. She stated that to lighten my roots she had to tone my entire hair blonde to even it out which she did. I was happy with the toner and the blonde but she then stated that she didnt like the blonde that was in my roots and wanted to do a shadow root, which I had no idea what it was and she explained to me it would make the roots more ***** but still gold and would matc... read more

Marni W 

on BBB

2 years ago

Suddenly I'm unable to order online or through the app. My Ulta card as well as OTHER FORMS OF PAYMENT are denied and all customer service says is perhaps I'm not typing in information (that previously worked just fine) correctly. As if this is my fault.Other customers all over social media are complaining this has happened to them because Ulta suspects they are reselling product. Without warning, they're unable to use their Ulta card anymore. And then gaslight customers saying things like they've said to me about mistyping ... read more

Sherry D. 

on BBB

2 years ago

I WENT IN FOR A TRIM ONLY.......WARNING..... DO NOT GO TO Ulta Beauty HAIR SALON ON ******************........ THIS LADY REALLY BUTCHERED ALL MY HAIR OFF, NOT CUT... B.U.T.C.H.E.R.E.D.... THEN LAUGHED ABOUT HER " MISTAKE", THE MANAGER'S ( there were two), DID NOTHING EXCEPT MAKE EXCUSES FOR HER INCOMPETENCE!!!!!!!!! PLEASE BE WARNED.. DO NOT GO THERE!!! ?? I HAVE PHOTOS BUT IT WON'T LET ME UPLOAD???????????? 

Jacqueline P 

on BBB

2 years ago

I made a wax appointment online for the Columbus, *********** location yesterday. Today I showed up for my appointment. The tech arrived AFTER me though my appointment was for 10am. Her wax was not hot. She still proceeded with trying to wax anyway. The strips obviously wouldnt stick to the cold wax. She left me with a cold glob of wax on my face. She then tried to remove it with cotton and oil. It didnt work. I ended up leaving with a glob of oily cotton and wax on my face. I came back because no other tech in town would re... read more