Ulta Beauty

Jennifer B 

on BBB

2 years ago

I went to the Ulta website on Wednesday, Oct 19 and was hoping to get an item for a wedding on Friday. The website offered Premium shipping for $19.95. When I selected this option the website said Get it by Thursday, Oct 20. I hate paying for shipping, but this gift was perfect for my friend, so I was willing to pay the extra money to get it in time. After I placed the order, I received a confirmation email that informed me your order should arrive within 3 to 8 business days. When I checked their website shipping policy, it... read more

Danielle B 

on BBB

2 years ago

Do not open their credit card. They will harass you by calling, texting, and sending emails within minutes of each other. I paid the credit card off, and apparently because it was 1 day late I got hit with a late charge. When I called they let me know that even if you are 1 second past 5 EST time you will be charged with a late fee. This has not been the first time they screwed me. I have paid off the balance before, and then they let me know that I still owed money. When I asked how they said oh the information was not corr... read more

Jay S 

on BBB

2 years ago

I was at your store at *****************, ******* ** at 4:39pm on October 11th 2022. At check out I was asked for my phone number and email. I told them I don't want a membership since I don't come to the store often. The lady started asking random customers for their number so they can get free points on my purchase. I kept waiting while she kept trying to get their number. She put some random person's number on my receipt. Then I was told that I will not be able to make a return without a phone number or email despite havi... read more

John R 

on BBB

2 years ago

If I could give it less then one star I would have. Briefly, I purchased a gift for $195.40, with in minutes of leaving the store I was alerted by my credit card of strange activity. I discovered three charges for the same purchase.I have been in contact by phone, in person several times, NO ONE knows what to do to correct this. The following day I returned the item, still the two charges are pending, the third cleared.More attempts to correct the problem fell on deaf ears, as of this writing it has not been corrected.I will... read more

Caitlin S 

on BBB

2 years ago

On 9/15/22, I received multiple emails advising my Ulta profile had been updated. I did not make these changes, and I was unable to login to my account to see what changes had been made. I immediately called ***************** and the automated system told me all $250 of my available rewards points had been used. I spoke to someone with **************** and told them I had not made any changes to my account, and had not redeemed any of my points. They assured me they would reimburse my account for the hacked points, which acc... read more

Shannon J 

on BBB

2 years ago

Beware of getting a credit card with them!!!! They refuse to give me the points that I've earned using their credit card because they say they have no proof of me even having a card when in fact I do. They are scammers liars and cheaters 

Sherry O 

on BBB

2 years ago

I had a terrible experience at ulta. My first and last time trying their salon services. Stylist did a poor job with my bangs; uneven. Manager really handled this badly. Instead of a simple 5 minute fix. She brought in another stylist, the previous stylist and herself and acted as if they could not see the messed up bangyes; gas lighting. They implied that I was too hard to please and returned my money. Well, I went next door to Great clips. They even saw more mess up with the bangs than I did. I shared with her their reluct... read more

Amanda C 

on BBB

2 years ago

I usually love Ulta but I recently ordered online and they use LaserShip. LaserShip lost my package, marked it as delivered, then sent an email stating the lost the package and to contact Ulta. I contacted Ulta and despite the carrier stating my package was lost - they won't reship until I wait a full 8 business days. The package was lost and this was a gift so now I have to go rebuy it ( obviously from someone else) and wait until Ulta feels like refunding the money I paid for my original order. 

Janet T 

on BBB

2 years ago

I visited the store in ********** in the ************ strip mall. I declined to leave my phone number and was told if I refused to leave my phone number I would receive no refund or be able to exchange the products I purchased. I have since called the corporate office on 4 occasions. I did receive a return phone call from "*****" who left a message that did not include his last name or a telephone contact number. I attempted to call him back and was told he works remotely and the message would be sent to him. I believe this ... read more