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Ulta Beauty
- Beauty
- Kirkland, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
12632 Totem Lake Blvd NE Suite 144, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I don't recommend getting the ulta Card that they offer. I was talked into getting one, got approved for $750..made a purchase have a balance a lil over $200 a been making my payments on time..now my credit limit is $250..well I was told that Ulta checks your credit twice a year and they will decrease (and or close your account) your credit limit if the credit bureau has reported anything derogatory..well nothing has changed from the beginning except my bank account got hacked and I feel behind in payments on another credit ... read more
Business response:
Hi ********. Thanks for reaching out, and we're very sorry to hear the disappointment regarding your Ultamate Rewards Credit Card. We understand your concern and we appreciate you sharing this feedback with us. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any additional questions or concerns regarding your Ultamate Rewards Credit Card, please reach out to Comenity directly at ************. Thank you.
I made a purchase at Ulta on March 1, 2023. I was not satisfied with the product, so I returned it to the store for a refund on March 20, 2023 for $35.98. The original purchase was made with a **** giftcard and the remaining amount was paid with with my debit card. Without being asked or informed about the refund, I was told that the it was returned to the **** Giftcard. I immediately told the store associate that I had had the store associate to place the card in the trash because the funds were exhausted. The manager who c... read more
Business response:
Hi *****, we want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have followed up with your request via email, and we hope your next experience at Ulta Beauty will be a positive one!
one of the stylists messaged me on ******** saying she could help me out with my hair. I was looking to get styled and to even out my color anyway. So I agreed to go in on Tuesday at 10:00am. We discussed color and she got to work. We talked at length about how I wanted my hair. Multiple times I stated that I don't like layers and I wanted my hair long. I asked for wispy bangs and angles around my face. Only the pictures can explain how horrid this experience became. I included a before picture for comparison as well. What I... read more
Business response:
Hi *******, we're very sorry to hear this about your recent appointment. We always want our guests to leave our Salon loving the results of their service, and we apologize that this was not your experience. We are following up with our **************** team and asking that they reach out to you directly in order to further address your concerns?? and discuss options for a resolution. Thank you.
I asked for a specific service and the stylist added expensive services I was unaware of until I got the bill. The extra services were not necessary nor mentioned to me prior to checking out. I will never go there again.
Business response:
Hi *******, we are so sorry to hear about your salon experience! Our prices for each service will vary depending on the stylist you're seeing based on their level of experience. We would like to connect to discuss your experience further, and we will be following up with you via email. We hope to hear from you soon!
Placed an order with a gift card and destroyed the card since there was a zero ************** out a few days later some items were out of stock and I wasnt charged the full amount. The company wouldnt do anything for the inconvenience and now Im out the difference since I dont have the gift card. Awful customer service and will never do business with them again
Business response:
Hi ******, we apologize for any frustration with our guest services team. We understand it can be disappointing to not receive all of the items you initially ordered, when an item is short-shipped, it means it ran out of stock while the rest of your items were being fulfilled, and a refund will be processed. Since you originally paid with a gift card, our guest services team was able to refund you with a new gift card, sent via email. We appreciate your feedback, and we're sorry for any miscommunication with our chat team. Y... read more
I went to the Ulta at ***********************, and I was not receiving any assistance during my time there. When I went to a representative, I was told that they would be able to send someone to solve my issue. They never got back to me and instead went off to help somebody at the register. I was left waiting there without any idea of what happened, because she never got back to me or even said that she couldn't help.
Business response:
Hi ***! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We will reach out via email to follow up with this. Have a great rest of the day.
I went into store for a simple face serum they did not have in stock for about $33. They helped me to order it in store to have it shipped to me. I paid in store there Feb 17, then on Feb 19 another charge was taken from my account. I called to have them reverse it, where they proceeded to tell me it was just a pending charge and should fall off. Its now March 18, the charge did not fall off and I still havent received my refund. Between now and then I have called multiple times, my emails have not been answered and Im sick ... read more
Business response:
*******************. We're very sorry to hear this about your ordering experience with us, and we'd be concerned as well. We will be reaching out to you via email to discuss this matter further, and look forward to speaking with you. Thank you for sharing this with us, and we hope to delight you on your next visit to Ulta Beauty.
I used to like Ulta but not anymore. First they cancelled my hair appointment 20 minutes before my haircut and so I rescheduled for 3 weeks later. Then 2 days before my rescheduled appointment they rescheduled my appointment for a different day and time without my permission. I will never go there again.
Business response:
Hi *****, we always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointments. We would be frustrated too in this situation. This feedback will be shared with the appropriate leaders to address this and we invite you to please reach out to our ***** Services team either via ******** Messenger, Instagram Messages, or ******* Direct Messenger regarding your appointments. Thank you.
They are unreliable and will not be buying from them again. It is taking them far to long to give me a refund on an item that was purchased twice in error. It's going on a month now and their customer service team is pretending to be proactive about the issue, but they keep prolonging finding and issue. I hope someone investigates their business practices and processes because it is the year 2023 and things should be far more progressed than how they are operating.
Business response:
Hi ****, we sincerely apologize that you have not heard any updates regarding getting a refund for you duplicate charges on your pick up order. We have re-escalated this issue to get further assistance from our escalations team. We will follow up with you via email in regards to this BBB and the next steps regarding your refund status.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 675 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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