Ulta Beauty

Tunisia O 

on BBB

a year ago

My daughter ******* quit her job at Ulta today because of harassment by *************************. ******* has tried to have meetings with management to address her concerns of unfair and biased treatment. ******* has spoken to *******************, *************************, and *************************** and yet the harassment and hostility persist. ************************* villainize ******* and yet allow other staff to get away with similar behaviors. The dress code is ambiguous and only applies to ******* and no other ... read more

Ineida C 

on BBB

a year ago

I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked... read more

Stephanie C 

on BBB

a year ago

Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again. 

Nikki B 

on BBB

a year ago

I have not been receiving points on my purchases. I called and customer service said that I made an “inaccurate” purchase and Ulta canceled my membership. I asked for details on what this inaccurate purchase was or what that even meant but they said they did not have that information. I asked how I can fix this because I am platinum and didn’t want to lose my status, they said there was nothing they could do. I asked if I could start a new membership and they said no. This is absurd. I have obviously spent a lot of money her... read more

Marie S 

on BBB

a year ago

I tried placing an order for 1 foundation and it kept getting denied. So I called and emailed Ulta and after hours on the phone the response I got was basically that there was no way I was purchasing for personal use and they basically blocked my account so I can no longer purchase. They basically accused me of fraud....for buying one container of foundation!! Unreal. I have talked to numerous managers, been lied to, told I will be called back, told I need to "appeal"... are you kidding me? I was buying one foundation!!! The... read more

Mary R 

on BBB

a year ago

Absolutely the worst customer service that I have ever had in my life. This company filled an order that I had placed online and then days after I received that order, I received another order with some of the items from my original order. I did not order a duplicate order. I called Ulta, as soon as received this duplicate order for a return label, explaining that I did not order a duplicate. They told me that I could return it to my local store. I told them that I was disabled and could not drive, that is why I use their on... read more

Julie A 

on BBB

a year ago

Do not get the Ulta credit card...it is through ************* and they are the worst! Refer to the ************* ratings to see more. No matter what the discount you get at Ulta, it is not worth working with *************. 

Kristy A 

on BBB

a year ago

Ulta customer service is extremely poor. They do not read their emails, making you provide the same information again and again. They will ship you an incorrect order, and then request you to spend your own time to mail it back to them. They will then not ship your correct order with any expedited shipping to make up for the lost time. Even if you repetitively ask them to ship expedited, they still will not do it, until you absolutely insist. They need to update their policy that if an incorrect order is shipped, you are not... read more

MELINDA B 

on BBB

a year ago

Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.