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Ulta Beauty
- Beauty
- Kirkland, WA
About this business
Location details
12632 Totem Lake Blvd NE Suite 144, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 689 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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