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Ulta Beauty
- Beauty
- Kirkland, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
12632 Totem Lake Blvd NE Suite 144, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The website reads free blanket with purchase but at checkout there is no mention of the blanket. I contacted customer service and informed me there is a $65 minimum purchase and they ran out of blankets. I informed them it doesnt show this on their website and they just kept saying sorry. I informed them is is click bait / false advertising. All they said was sorry. Horrible company, fraudulent.
Business response:
Thank you for your feedback regarding placing an order with the Gift With Purchase. We know how exciting it is to be getting something as great as a blanket or robe. Gift With Purchases offers are while supplies last.While we know you wanted the blanket, we also know you'll be able to find something you love! We love to surprise and delight our Guests with special promotions and do it often.
They sold a product broken and after me driving to different locations where the same product in store were also broken, the employee recommended me to contact customer service in order to get that problem solved. For my surprise they didnt do anything about it said they couldnt ship to my home or honor the price I bought in case I wanted to try purchasing on line to see if I have a better luck, since the product I bought is broken in all stores! Then I asked to speak with the manager of customer service and they told me wou... read more
Business response:
We are sorry to hear this about your order and know how frustrating it can be for you, *******! We will follow up with you via email. Have a great rest of your day.
Had a horrible experience at the salon at Market ********* in ********, ***** on 12/4/22. Booked online for highlights and haircut. Appointment was for 11:15 am and I didn't leave the salon until 2:45. I don't have an long hair or anything out of the ************ seemed like the stylist working with me had no idea what she was doing which made me hesitant at the start and I should have gone with my gut. I showed her a picture to give her an idea of what color and how many highlights I was looking for. She had to consult anot... read more
Business response:
We're sorry to hear this about your Salon experience, *******. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. We have verified that our team has sent a second notice to our salon team, however, we'll be following up with you within 48 hours via email if our team has not reached out. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
If you are considering opening an account with Ulta, ------- DON'T. -------READ THIS FIRST. This is quite possibly the worst company I have ever dealt with. In the 2 years I've had an account with them, I've had to call 4 times to have them reverse late fees that were THEIR mistake, and each one has been counted as a courtesy reversal on me! I've spent HOURS on the phone trying to get them to reverse the late fees they've charged me incorrectly and it's finally reached a point where they don't want to reverse them anymore. M... read more
Business response:
Hi ********, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. The handlng of our Ultamate Rewards credit cards is with ************** If you need to speak with someone regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.
I placed an order for almost $200 today. Then 20 minutes I tried to cancel the order. I couldn't do it online so I called customer service within 25 minutes of having placed the order. The rep claimed that it couldn't be canceled and tried a couple of different ways and was unsuccessful. I asked to speak to a supervisor and literally ended up being on the phone with the rep and unable to get to a supervisor. WHAT KIND OF C*** IS THIS???? I will NEVER SHOP AT ULTA AGAIN?!?!
Business response:
Hi *****, we are so sorry to hear this about your experience. We have taken a look into this order and at this time it is too far along in the process to be canceled. As we begin processing orders immediately, our ***** Services teams are not always able to guarantee an order cancellation. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be... read more
Twice I have had issues with this store. Last year they refused to sale me a product because I didn't want to give them my phone number. I asked for the manager and she said they could do the sale but corporate didn't like them not getting a phone number. Today I was told I COULD NOT return my product if I didn't give them my phone number. I said even if I have the receipt and they said NO. I think this is Illegal.
Business response:
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear about your visit. We'd like to connect with you further on this, as a rewards account is not needed at all when returning or purchasing items. We truly apologize for the misinformation and any discomfort your experience caused. We ask that you respond to the email sent from our ***** Services team with more information on this store visit, and if you would like for a store manager to contact you. Thank you.
I have shopped at Ulta for many years and although their prices arent the best, they have nice deals every so often. I have shopped in the store as well as online. Their app and online site really need to have the ease of being able to cancel an order after its placed in the event that something was forgotten or a coupon did not go through. This really makes me feel that they are just out to steal money from people. I called to have my order canceled and they tell me the phone number doesnt match. The same number Ive been us... read more
Business response:
Hi ****, we understand your concern regarding the security of your account. We have reviewed your loyalty account and only see one number associated with the account which did not match the number provided to our ***** Services team. We will reach out to you to via email to assist you regarding this matter. Please be on the look out for an email from the Ulta ***** Services team regarding your BBB review.
To who it may concern: DO NOT SHOP HERE EVER!!I was recently at a ************** store Ulta unfortunately, did not have the item at the store. After chasing this item down the girl was nice to order for me and have item shipped. Time goes by, absolutely no notification about this package being shipped. The Ulta website kept stating it was still in process. After having to call approx 12 people to get help and ringing corporate to get answers. They said it was delivered 2 days ago? To whom I have no idea.. Definitely not a ch... read more
Business response:
Hello, *****. We're sorry to hear that this was your experience shopping with us and we'd like to discuss this further with you. We'll be sending you an email at the provided address so we can assist as best we can. We appreciate you sharing this feedback, as it helps us improve our processes going forward. Thank you.
The fact that I make a payment at 5:03 on my payment due date and you **** it late and force me to post it the next business day. People do work and pay their bills. You are scamming people for late fees. I will be paying off my account and closing it.
Business response:
We apologize for any frustration regarding your card, ******. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any concerns or feedback regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 675 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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