Ulta Beauty

Maria Vargas V 

on BBB

4 years ago

Extremely upset about this company. I ordered $100 worth of products online. After 15 business days (3 weeks) I try to track the package and it says that it was never picked up from the warehouse. I tried calling cust service and they advised that it would arrive in 3 more days. 5 days later I still did not get the package. So I called again and to get a refund and they advised that they were not going to refund me because even though they did not have an exact shipping date for me the order was processed. Really? Ulta team.... read more

Emily L 

on BBB

4 years ago

Absolutely terrible customer service!!! I was on the phone for hours and not one person was able to help me with my problem regarding a gift card. They either kept transferring me to random departments or just flat out disconnected me. 

JoAnne T. 

on BBB

4 years ago

Beware! Customer service is terrible. I placed an order on December 1st, 2020. The order consisted of items for my mother for a Christmas present and I also ordered Clinique for myself. On December 11th, I received an email from Ulta stating my return has been processed. The package was to be delivered by now as I received an email on December 3rd from Ulta that my items shipped. Confused, I called them to inquire what items had been returned as I never received the package. After being placed on hold several times, the cust... read more

lisa.dziedzic25@gmail.com 

on BBB

4 years ago

I would give them a zero if I could. The shipping practices are just atrocious! We have to wait 2 weeks after they have "shipped" my products before they will do anything? It takes at least a week for them to actually ship anything. I've shopped with ULTA for years as well as using the salon, no more. I only ordered on line because again they were out of my product in the stores. I will now be buying from companies who actually care about my business and can get things to me in a timely manner. Diamond no more! 

Caitlin E. 

on BBB

4 years ago

I ordered a few items back on Black Friday and they still have not shipped. Mind you, I’ve ordered from other companies after Black Friday and received the orders within days so the amount of time it’s taking for this Ulta order concerned me. After waiting about 9 days, I decided to reach out to Ulta and see what was going on. I was told they were “not sure but my package had shipped!” When I would click on the link, it still shows processing. I asked for a refund and was told no. I was given no further assistance. I asked f... read more

Johnna B 

on BBB

4 years ago

I ordered on 11/26 and it still has not shipped. It just says “awaiting carrier pickup”. This is outrageous. I called and was able to get them to “reship” some items again (of course half my order is now “out of stock” and yet again my package is stuck “waiting on carrier pickup”. At this point I just want my money back but they said I have to wait 10 business days before I can request a refund. After this I am cutting up my Ulta credit card. Never ever again. 

B.J. S 

on BBB

4 years ago

I placed an order Friday 11-20-2020 and still have NOT received my very expensive items!! I have spoken to ulta customer service which hasn't been very helpful a few times. I was advised I had to wait 10 "business days " before they could replace the order that was lost per tracking and in Florida (other side of the country). The original package was shipped out the same day as the order was placed Friday 11-20-2020, prior to 2 pm that day per tracking, but Ulta would not count this as day One (makes no sense to me). The ori... read more

Jenn W 

on BBB

4 years ago

Horrific customer service. I placed an order on Black Friday and it's been marked as pending pick up since 11/28. It is now 12/10. Customer service continues to give me the run around saying they won't do anything until day 10 (which is tomorrow). I will never buy from them again. 

Barb 

on BBB

4 years ago

This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more