Ulta Beauty

Mac B 

on BBB

4 years ago

After waiting for a specific item to go on sale from their website, I purchased a styler for my stepdaughter with arrangements for it to be shipped to her home in the Midwest. Her home address is the ONLY shipping address listed on my Rewards account, along with my billing address for payment. Apparently after the item was processed, the delivery address was inadvertently switched to my HOME address, which is nowhere to be found on my account. 3 days later, her styler shows up at my house, so I was forced to ship the item to... read more

Jen N 

on BBB

4 years ago

This is in regards to K16424624one I placed an order from Ulta on 12/17 to get a few items that I will bring with me on my relocation to Europe. The estimated delivery date was sometime before Christmas. I work at home now and was waiting for my order to come but it never did arrive. I checked the status of the items and the shipping site says that I refused delivery! I was home, and no one ever came. I ordered plenty of things online through other websites and was fine. I chatted with a virtual assistant from Ulta and she s... read more

RD90 

on BBB

4 years ago

Your customer service flat out lied to me (Twice). On the first call I was told I'd be "recieving a full refund and an e-mail to confirm". On the second call I asked why I hadn't yet received that e-mail. "It'll take 24 hours to recieve the confirmation e-mail". On the third call I was told there wouldn't be a refund at all. "We only issue refunds if an item hasn't been recieved within 10 days of shipment". Okay, fair enough. Only issue is that I've been awaiting my fiancé's $70 perfume for 26 days and I made that clear to t... read more

Sheila D 

on BBB

4 years ago

Distancing was not happening in this Ulta December 20Th 2020 at 1:45 p.m.I was told Salon was sanitary and distancing was practiced. I have been going for years and I am 71. Went to get hair done. Lines when I walked in people were close together. Went to Salon and I was distanced between chairs but other beauticians walked close right by me. People in store came down the aisle of around 5 people close together getting uncomfortably close to my chair. Went to get my hair washed out and no one was there at first but then a li... read more

Brittany T 

on BBB

4 years ago

Store 761 has a terrible manager. Please read your google reviews for this store. 

Melynda G 

on BBB

4 years ago

I placed two orders after noticing shipping stopped updating I called to check on their status. They have certain “free” gifts if you spend a certain amount ($100) in this case. So they said we can send again without free items. I made extra purchases for the “gift”. Then they said the packages were attempted to be delivered ...we were home they were not attempted. Two orders placed in 3 months .. both never made it. Told me I can call shipping company. I believe they charged me for something they never shipped .... to me th... read more

Amanda N 

on BBB

4 years ago

I placed an order at the beginning of the month. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "... read more

Amanda N 

on BBB

4 years ago

I placed an order almost a month ago. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "awaiting ca... read more

JULIA E 

on BBB

4 years ago

I scheduled for my hair to be colored with multiple colors for today. When I got there I was greeted and informed that my stylist was waiting for me. She asked me to have a seat, but before I sat down I wanted to show her what type of look I was going for, and if she could do it. She paused, and started to sound negative about my choice then informed me that they do not have the colors I needed. All they had was Hot Pink, Lavender Purple, Green a bunch of colors I could not wear. Then when I showed her a backup look I wanted... read more