Ulta Beauty

Carrie F. 

on BBB

4 years ago

My package was stolen after being left in an open-access area at my apartment. I was in on the day of the "delivery" and my apartment complex has a locked mailroom for packages to go to but the package was placed where anyone can get to it. I contacted Ulta who said that they had an image of the "delivery" and so will not reship or refund me even when proper delivery precautions weren't followed causing the package to be stolen. Even the delivery driver could have taken a picture and left with my package. If your item is sto... read more

jodi J 

on BBB

4 years ago

DO NOT ORDER ANYTHING ONLINE. Ulta will not resend an item lost in shipping. The holiday was wild this year and a package was lost. I did NOT request a refund although I didn’t get the item. They refused to replace it. I launched a UPS investigation at their request. They say it was delivered although it wasn’t and the local UPS store is still trying to locate the package. My child did not get her 150.00 hairbrush for Christmas. I’ve communicated with the customer service 5 times since then. They ARE AWFUL! 

Ashley S. 

on BBB

4 years ago

I placed two orders for Christmas presents well before Christmas. Both packages had no accurate tracking. I receive a message while at work saying they were delivered. When I get home, shortly after said email there are no packages. I check the property, ask my neighbors. Still nothing. I reach out after them not showing up for 5 days. Long story short after talking to countless customer service reps and supervisors, I am told the packages were delivered so there is nothing they can do for me. So I'm just screwed, no refund ... read more

Leslie C 

on BBB

4 years ago

Ulta is ridiculous. My order was not delivered TWICE. I received one item from the whole order. The first time it said it was delivered but I never received it. So they reordered it a second time. I received one item out of the whole order. They refuse to refund me or send the remaining items. According to them the order was delivered. I’ll be taking it up with the delivery company and corporate for Ulta. 

C E 

on BBB

4 years ago

I forgot to apply a gift card and they wouldn't cancel my order. They're going to make me reject the package, which is absolute crap. That's a deal breaker. I just sold the giftcard to my mom, I'm never shopping here again. 

Annelisse L 

on BBB

4 years ago

I would give this store 0 stars if I can.... here's what happened at my visit and I had to go through corporate and they are just as bad too cuz they said they would call me back and give me a refund or fix the issue with 24-48 hours and I haven't received anything yet and its been 3 weeks... Please reach out to this guest regarding the below complaint/store issue (guest requires callback within 24-48hrs). Respond directly to this email so the incident can be updated and resolved within Guest Services. Thank you! ___________... read more

Meredith S. 

on BBB

4 years ago

I ordered a flat iron over 2 weeks ago. I used my gift card and paid difference with my PayPal. I finally receive my package and it’s the wrong item. A green jade roller! I called ulta and they stated it would take another 10 days to get a new one. I asked for my money back. Received the credit to my PayPal but was told it would take awhile to get my gift card back. Not acceptable as the gift card was a Christmas gift. Finally asking for a manager. The rep comes back and states they can issue an e gift card within 24 hours. ... read more

JessicaC 

on BBB

4 years ago

I ordered online and before I was notified that it would take "3-10 business days" to ship I knew that it would not be there in time for Christmas I contacted them and requested them to cancel the order and was told we can try and cancel, but cannot promise. So to be sure I was able to give them as a Christmas present I purchased the items and picked up at 2 different locations. I received a shipped notice the next morning (on a Sunday) and was contacted Monday saying because the item had "shipped" already they were unable t... read more

Doreen B 

on BBB

4 years ago

On 11/23 I submitted an order. Later that day I received the email my order was shipped. On 12/14 I checked the tracking number and see that they are waiting for carrier pick up. I checked the carrier site and see they are waiting for the order to be shipped. Confusing? Yes. I contacted customer service and was told the exact same thing I saw through the tracking. I asked if she could give me further information and was told no. On 12/18 I called again since there was no updated status. I was told I would receive the package... read more