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Ulta Beauty
- Beauty
- Bellingham, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1 Bellis Fair Pkwy, Bellingham, WA, 98226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Went into Ulta in Fort Collins, Colorado with my daughter to purchase a $7.00 item. During checkout, they wanted her full name, date of birth, address and phone number. When I told them no thanks, they said without all that info, they can not provide a return if my daughter doesn't like it. My daughter is a Minor and I am pretty sure it's illegal for them to ask for all that from a minor. Their return policy on the wall doesn't say anything about needing all that info, but they insisted they would not take a return without i... read more
Business response:
Hello Mr. *****, we appreciate you reaching out regarding your recent experience. Our guests aren’t required to have rewards accounts to shop or make returns with us; it just makes the process easier should you need to make a return. We’re truly sorry for the misinformation and any discomfort your experience caused. We’ll let the manager at this location know about your concerns so we can make the checkout/return process more straightforward next time.
Ulta refuses to stop sending unwanted catalogues to my address. We have no business relationship with this company and the addressee does not live here. The company representative that I spoke with, as well as their manager, indicated that I cannot remove my address from their mailing list. They want me to contact the individual to have them request that my address be removed from their mailing list. -- You can't make this stuff up...
Business response:
Hello Terry, thank you for reaching out regarding receiving another guest's mailers - we appreciate you bringing this to our attention. While we cannot change the address on another guest's profile, we invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so that we can assist you!
We ordered from Ulta Beauty a free bottle of Solessa eye cream and Solessa anti-aging serum. All we were required to do was pay for shipping and handling. However, after 14 days we were charged $92.95 and $94.95. We called customer service and were told that after 14 days we are automatically enrolled in a monthly subscription. They said that they could cancel the subscription but couldn't refund our money. This is clear deception.
Business response:
We appreciate you sharing your feedback with us, Brian. Please know that Ulta Beauty does not carry this brand nor do we have any subscriptions. We invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so we can learn more about your experience.
ordered placed an order on 1/15/21 for the Dyson Air Wrap and 2 serums from The Ordinary. When I got my delivery it was in a small bubble wrap packaging and the Dyson was not in it. I called customer service and was told that they would escalate the issue and I would hear back in 48 hours but I called them tonight after not hearing anything and was told that I have to wait another 48 hours to hear from a supervisor. Meanwhile, my account was charged for the full amount of the order. I even have the pictures of the packaging ... read more
Business response:
Thank you for reaching out to us regarding your recent experience. We took a look, and it looks like our team was able to process a refund for you. We apologize for this frustration but are happy to hear we were able to make it right for you. Please reach out to us if you have any questions or concerns!
I used to love ULTA and have shopped there for many years, in store and online. I ordered a package and it was due to deliver 3 days later, WOW, so cool. Except the company Ulta used for delivery left it outside my apartment complex in a high traffic area instead of leaving a notice for re-delivery on my door. I was home and don't recall my doorbell ringing. When I went to check, the package wasn't there. I contacted the company and they said to give it another 48h. It never came though the company provided "proof of deliver... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Brooke. As the carrier has provided proof of delivery, we are unable to refund or reship the order. We do appreciate your feedback and will share it with our teams to improve.
Do not shop online or through the app! I placed an order and the shipping address was populated wrong. I immediately reported the wrong shipping address to customer service. The reply I got from customer services was that they sent the order to the warehouse and can’t change the shipping address. I requested to cancel my order since it was being shipped to the wrong address and I would not receive the items I am being charged for. The reply I received stated they can’t cancel my order because it was already at the warehouse ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us. As our team immediately begins to process and packs orders, we are unable to modify the shipping address nor guarantee cancellation. We do appreciate your feedback and will share this with our team.
Never ordering from Ulta online again. I had an address change over the summer of 2020. I changed my address on my Ulta account. No problems. Starting receiving their catalogs and coupons at my new address. I received a gift card for Christmas and decided to make my purchase online (COVID Safety). I made my purchase, added a coupon, and my rewards. My new address was on the order. A total of $105, I had to pay a $1 out of pocket. Come to find out my package was sent to my old address. I was confused because I did not enter m... read more
Business response:
**$101
They claimed i received my package and said a "man" got my package but I live with my mom and 2 younger brothers.. refused to refund or reship my order. I will no longer be using ulta online.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Natalie. As the carrier has provided proof of delivery, we are unable to reship or refund the order. We do appreciate your feedback and will share this with our teams.
I have received multiple damaged items so I was going to return the items. Well, someone is getting handsy at the Distribution Center. Ulta is trying to tell me I didn't return the items when I have PROOF that I DID send the items back!!! I had 3 items in a zip-lock bag together and they ONLY received 1 of the items? NOT possible! Also had 2 returns together in September and STILL have not received a refund! They tried to tell me they didn't receive the return then an agent found the pre-paid label they had sent me and it sh... read more
Business response:
Thank you for reaching out regarding your recent experience. After a thorough investigation of your return information, we were unable to locate any matching orders or items. We are unable to look further into this since this has been looked into multiple times, we apologize for any frustration.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.8 star rating with 963 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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