Ulta Beauty

Bianca S 

on BBB

4 years ago

False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more

dm g. 

on BBB

4 years ago

Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more

Yesenia L. 

on BBB

4 years ago

I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more

Kimberly V 

on BBB

4 years ago

My daughter had an appt for a full highlight at the Ocala, Fl location. When we arrived the girl Raven started the highlight and got halfway done and stopped and went and worked on someone else for 45 minutes. Then she came back and put the other half of the highlights in and washed out the bottom half which was now yellow instead of blonde. So at that point we had to wait the entire processing time all over for the top of her head which should've been done to begin with! Then she tells me she will have to put toner in her h... read more

JC 

on BBB

4 years ago

I've seen so many reviews about this that I am disappointed that I didn't know sooner about Ulta's customer service. I made an order and reached out the same day, within 1 hour, to see if I could modify my order as the delivery date was going to be much later than I expected. I tried to see if I could change the delivery address, pick up, or just cancel my order, but they refused to do anything to help. I reached out via email and phone, both of which were equally unsuccessful. So now I will have my package arrive when I am ... read more

Karsen 

on BBB

4 years ago

I purchased $80 worth of items and forgot to add the free gift so I emailed them to ask if I could add it, to which they said they couldn't. I asked to cancel the order so I could repurchase my order this time with the free gift, and they said the warehouse wouldn't edit or change orders even though I had just placed it. Customer support is a joke, they just copy and paste from a script and you get no actual help. 

Yazan C 

on BBB

4 years ago

R***** established they would not give me the price for a wash, blow dry and flat iron after calling 4x. This also happen with me in 2018 at a different location. This time the store said I was banned for being rude. And before they banned me they actually gave me the price $65 and said it was for my coarse texture. Why wouldn't they tell me when I called the other 4x? Then the manger Judy said I hope you find a place that will actually do your hair being sarcastic. I called corporate and they told me twice that the stores s... read more

Unhappy 

on BBB

4 years ago

I don't normally do something like this but be aware if you plan on ordering online and its an expensive item DON"T. If the delivery company claims the items was delivered to you but in fact they didn't you will loos out on money because they refuse to issue you a refund or replace the item. I just lost $600.00 because they refuse to replace my item or refund me. I provided them proof that the delivery was never made to my residences and still they refuse to do anything about it. 

Liz P 

on BBB

4 years ago

Recently placed an order to have it be curbside pick up. After submitting my order, i got a confirmation email stating my order was being shipped out. I called CR right away and the young lady who i spoke with wasn’t even helpful. She said she cannot change the address that it’s being delivered to. So i called them back an hour later. Spoke to John and he reassured me that he will Escalate the situation with management to see if they can further assist me. He told me i would need for that package to return for additional ass... read more