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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul nightmare ** Beware of U-Haul false reservation & promises**. I reserved a U-Haul car transporter from U-Haul website Nov. 13 2021. I traveled from South Carolina and was planning on picking up the car transporter on 11/27/21 from local U-Haul dealer in *************** (one way). I called the *********** dealer on 11/18/21 and they had 3 car hauler at their facility. On the morning of 11/26/21 I received a call to inform me that no car transporters were available near me and the closest one is 84 miles away. I express... read more
Business response:
Hello Sylvain, I am sorry about the problem with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul is a garbage company. Twice now I have had U-Haul make major changes to my reservation without my consent. The first time, they tried to change my return location to one 30 minutes farther away than the return location I selected when I made the booking. Now, I have pulled up to the location where I was to pick up my truck, only to get a notification from the app that I am in the wrong location because they changed my pickup location without even alerting me, let alone confirming I am ok with the change. They also cha... read more
Business response:
Hello ******** I am sorry about the issues you had with your rentals. Your concern about the pickup location has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reserved a 4x8 days in advance, arrived and they only had a 5x8 trailer and the business was closed the next day so we had to take it or get nothing. Called Uhaul and they wanted us to drive over an hour each way to swap out the 5x8 for the 4x8. When I explained we did not have time to do that the day before we needed to leave town, the customer service person disconnected the call- hung up on me. All of the horrible reviews are accurate when dealing with their corporate team.
Business response:
Hello *****. I am sorry for any issues this caused you. I sent you a separate email asking for more information about the rental. I apologize again for the inconvenience this caused you.
Rude and unprofessional. Waited 30 minutes for propane and was told to come back later she is busy with a customer. I'm a customer too
Business response:
Hello *******, I am sorry about the issues you had trying to get propane. I sent you a separate email requesting additional information. I apologize again for any inconvenience.
Very bad service when it comes to an accident. Warning: they charge you $150 deductible even if the other person is at fault! Then it's up to YOU to contact the other drivers insurance to get your $150 back!I rented a U-Haul truck supposedly for $19.95 plus $.69/mile X 76 miles = $54.44. So the charge should be $19.95 + $54.44 mileage + $16.37 tax + $1.00 environmental fee = $96.76. ACTUAL CHARGE was $249.76. So it's $96.76 + $150 + $3 mystery charge (no explanation for this extra $3). I talked to the manager and asked for a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental charges and I hope you are ok from the accident. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible experience very costly experience will NVR USE UHAUL AGAIN
Business response:
Hello ***, I am sorry about the issues you had with your rental. I reviewed the existing complaint file and it appears you spoke to management after this BBB review was submitted. According to the notes, the issue was resolved. If that is not the case, please let us know so we can have the appropriate management team contact you to address this directly with you. I apologize again for any inconvenience.
If I can give this Location a "Zero" Rating, I would! I have been utilizing Uhaul for all of my moving needs for as long as I could remember, but this last experience with this Uhaul was an eye opener that you get what you get for, and in this case is an inexperienced Management Team, and not the employees, but definitely the Manager on this particular day. Unfortunately, I did not keep his business card, but RENTER BEWARE. On this particular day, I came in to rent my vehicle at a Uhaul location at **************************... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I the u haul located at ********************************** I rented a box truck and had left my vehicle at the store. My vehicle was broken into and the workers didnt do anything to assist me. I called the headquarters ****************** They didnt do anything to fix my vehicle or anything of the things that was stolen. I have a police report and pictures which I sent to *******************************. I really need my vehicle fix I cant drive it.
Business response:
Hello ********, I apologize that happened to your vehicle. I have forwarded your information to Repwest and asked them to look into this for you. They should contact you to address this further. I apologize again.
This is the worst customer service representatives I've ever seen. I interacted with 7 different people who gave me 7 different explanations for not reserving a vehicle that they promised. Then they had me driving back and forth to the office ensuring to me that all has been corrected. This NEVER happened. Their sorry attitudes were nauseating and caused me to not be able to spend Thanksgiving with my family. I will NEVER use U-Haul moving for anything anymore. Likewise, I will tell EVERYONE about the ridiculously unprofessi... read more
Business response:
Hello L.S., I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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