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Trilogy Apartments
- Apartments
- University City, MO
About this business
Location details
8650 Kingsbridge Ln, University City, MO, 63132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter leasing office never answers the phone and never give me updates on anything when it comes to maintenance. i’ve had no ac for the past week and a half and they have only come once to look at it. never heard back and they havnt answered the phone at all. i’ve called over 20 times. this is also the 6th time since i moved in which was 4 months ago, that my ac has stopped working.
Business response:
Thank you for sharing your feedback on our communication and maintenance service. Addressing residents' concerns in a timely manner is important to us, so please know that we have been working hard to reevaluate our performance and improve outcomes for everyone. For further assistance, please email us at renewcentennial@trinity-pm.com.
Poor management Poor management. Went a month without a stove, over a month without AC in 80-90 degree weather (and still waiting on that AC). I have cockroaches that they won’t do anything about, have cabinet doors falling off. Don’t even bother trying to get into contact with them about anything- they won’t answer the phone and sure as heck won’t call you back!
Business response:
We greatly value you sharing your experience in our community with us and are sorry to hear about your trouble with pests and the repairs needed in your home. We understand that the weather is getting warmer, so it is important that we take a look at your current AC situation at once and work to provide peace of mind when it comes to your cabinet doors. We also want to ensure that your home stays up to par with our cleanliness standards, so we hope to discuss and investigate the matter of pests in your home. We assure you th... read more
Verified Renter MOLD AND MUSHROOMS ?? I hate this place!!! I've been here for 8 months and for 6 months my dishwasher hasn't worked and my sink doesn't hold water. Everytime I do dishes I have a puddle of water I have to mop up. I have MUSHRROMS AND MOLD GROWING BEHIND MY DISHWASGER AND UNDER MY SINK! And the staff don't care I've been calling for months. DO NOT RENT??
Business response:
Thank you for making us aware of your concerns with the upkeep of your home and our office team's communication. There is nothing more important to us than ensuring that residents can enjoy a clean and inviting living environment. That said, we are eager to work to resolve these situations right away. Please email us at renewcentennial@trinity-pm.com at your earliest convenience.
Verified Renter Very nice neighborhood. It’s very beautiful and the people are all very respectful of one another. The apartments themselves are fine and affordable
Business response:
We sincerely appreciate your lovely feedback on our atmosphere, scenery, and apartments! It fills us with pride to know that we have succeeded at meeting your expectations. Please do not hesitate to contact our office if there is anything further we may do to assist you.
Verified Renter Living here has been fine. The price is decent for the neighborhood. There’s constant yard work usually starting at 7am that doesn’t stop all day long. Maintenance requests you’re going to have to wait a month or more. When you reach out to the office or stop in they generally act like you’re bothering them or won’t answer phone calls at all. It’s a cute area with a good school district.
Business response:
Thank you for taking time out of your busy schedule to let us know how you feel about our community and your overall living experience. We are always working hard to make sure our atmosphere is amenable to residents, so we would be more than happy to discuss your concerns with yard work noise as well as our maintenance response and customer service. At your earliest convenience, please email us at renewcentennial@trinity-pm.com.
Verified Renter Moving in was extremely smooth. I felt very welcomed by all the women in the leasing office. My consultant Lynasia was the best! I love everything about my apartment. It's beautiful, clean and quite. Only issue I would say is maintenance isn't that great. I've been in my apartment for nearly a month and I still haven't gotten the blinds fixed or locks placed on my windows. But other than that great.
Business response:
We sincerely appreciate your favorable feedback on your move-in and living experiences! We are immensely proud of the top-notch service that our team members provide, so rest assured that you will always be able to benefit from our diligence and commitment to excellence. It means the world to us to know that you are thoroughly enjoying our picturesque and well-kept grounds. With that said, please feel free to contact our office to discuss your concerns with our maintenance, which we are more than happy to resolve.
Verified Renter When i was approved and signed the lease i was happy to be moving here. It is a beautiful and quiet community. When i viewed this unit there were things not completed that i was assured would be. Like a new carpet in the bedroom, cleaning the floors and kitchen. I have not been able to figure out how to change the password on the resident portal and have to do a password reset everytime i want to use it. The problem with that is i don't always get an email with a temporary code when i try to reset. Sometimes ... read more
Business response:
Thank you for updating us on your living experience as a new resident. We aim to provide prompt and effective service to help you acclimate to your new home, so we are sad to learn you have experienced some delays in service. Rest assured that we will work diligently to get everything up to our usual high standards. When you have a few minutes, please send an email to renewcentennial@trinity-pm.com so we may ensure your situation improves as soon as possible.
Verified Renter Have been here a year, cand can’t complain about too much. The things I can complain about are the fact that the office will never answer your phone call, plan to have to go in to speak to anyone. Maintenance w staff is always changing, so if you put in a request it gets lost and forgotten about. And the pool is only open for a very very short time, however the pool itself is nice, looks clean and has crystal clear water.
Business response:
Thank you for making us aware of your concerns with our communication and access to our pool. We are always here to serve you, so if there have been periods where you could not reach us directly, please know we are also always available by email as well at renewcentennial@trinity-pm.com. Please feel free to get in touch to talk about our maintenance service or any other matter.
Verified Renter Just moved in and the community is lovely. Staff has been accommodating and great to work with. Able to walk to two Pokestops and a Gym if you are still playing Pokemon Go.
Business response:
It is a pleasure to welcome you to your new home. It is important to us that you have comfort and convenience during your residency, so we are thrilled to hear that you have enjoyed our location and benefited from our proximity to Pokestops! We look forward to your continued satisfaction with our community.
Frequently asked questions about Trilogy Apartments
How is Trilogy Apartments rated?
Trilogy Apartments has a 3.7 star rating with 662 reviews.
When is Trilogy Apartments open?
Trilogy Apartments is closed now. It will open tomorrow at 10:00 a.m.
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