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Trilogy Apartments
- Apartments
- University City, MO
About this business
Location details
8650 Kingsbridge Ln, University City, MO, 63132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter It’s been a slight roller coaster since moving in. Overall I’m satisfied enough with the apartment. Inspection didn’t seem thorough as there were quite a few issues upon moving in (leaks, damages, broken doors, no mailbox key, etc). Maintenance has been working to fix these issues so hopefully all will be done soon. The newest office manager has stepped up tremendously and has actually provided feedback with actions. So, I’m very appreciative of her and the teams efforts.
Business response:
Thank you for sharing your move-in experience with us. We are sorry that your apartment home was not ready upon your arrival, but we are pleased to hear that our team is working hard to address your concerns. If there is anything else we may do for you, please email us at renewcentennial@trinity-pm.com.
Verified Renter My experience with new management has been great. Although my neighbors are loud and continues to have the hallways smell like cats it honestly the worst part to me. This will be the only reason I may think about exploring other options.
Business response:
Thank you for your review and favorable rating. It is fantastic to hear your experience working with our team has been great. Please let us know if there is anything we may assist you with surrounding noise and the hallways. We are here to help.
Verified Renter Where do I start. The apartments are old an outdated. Falling apart. They show you an updated one and then put you in one that is horrible. When you try and get stuff fixed it takes forever and the management is rude about it. Took them 11 days to fix my waterheater. They illegally turned my water off. When the guy came and fixed it he broke more stuff including stuff I own. He used my hoodie to clean up rust water and left my apartment a mess. He didn't clean up after an left screws and nails everywhere. Tha... read more
Business response:
Thank you for your time. We take great pride in providing our residents with top-notch service levels. We are sorry to learn you were dissatisfied with your water heater maintenance request. We have shared your feedback with our team and encourage you to reach out directly when you have a moment to discuss everything in greater detail. Please email us at renewcentennial@trinity-pm.com. We hope to speak with you soon.
Verified Renter The community is nice. Move-in was simple and easy and I have yet to run into any sort of problem. The doors are the only issue I've encountered, as they are difficult to close all the way and the resulting slam makes a lot of noise. Overall pleasant experience.
Business response:
We sincerely appreciate your feedback on your move-in experience as well as our community overall! It is a point of immense pride that we maintain grounds that are welcoming and feature a wide range of desirable amenities. That said, please feel free to contact our office if you would like any further assistance. Thank you.
Verified Renter Squirrels keep chewing through my dishwasher cable and water leaks from my sink all the time. It's a nice quiet area but it's just too many squirrels
Business response:
Thank you for taking the time to update us on your situation. We aim to provide consistent pest control services to address matters like this, so please allow us the opportunity to make things right. At your earliest convenience, please email us at renewcentennial@trinity-pm.com to receive further assistance.
Verified Renter Very poor response to maintenance requests, sometimes no response at all over months yet extra fees charged monthly for mentainance apart from rent, utilities, insurance etc
Business response:
Thank you for your review. We strive to serve our community proactively and meet the needs of our residents. Unfortunately, your feedback about response time does not reflect our high standards. At your convenience, please stop by our office or email us at renewcentennial@trinity-pm.com. We hope to connect with you soon.
Verified Renter Great location. Perfect distance from just about anything. Neighbors are all friendly and keep to themselves. The yard is usually maintained well and trash is generally picked up. The biggest issue is pet waste not being picked up. However there are tons of pet waste stations and bags available all over which is great.
Business response:
It is great to know that we have provided you with such a lovely living experience! From our easy accessibility to our friendly atmosphere and well-kept grounds, we aim to offer everything residents need to thoroughly enjoy themselves. That said, please contact our office at your convenience so we may discuss ways to improve adherence to our pet waste policy. Thank you.
Verified Renter Great location for STL zoo, art museum, history museum, Forest Park & local eateries. Decently quiet & neighbors are pleasant. Supposed to be non smoking but rarely enforced - tends to smell in the neighborhood & trash is a constant problem.
Business response:
Thank you so much for taking the time to review our community's accessibility and atmosphere. We want all aspects of our service to be equally as satisfying, so please feel free to contact us at renewcentennial@trinity-pm.com to discuss your concerns with our smoking policies and upkeep in our common areas. We look forward to hearing from you.
Verified Renter They are good here. And try to work with you if your down n out... Everyone here seems happy and everything is well taken care of. A good nice quiet place to live.
Business response:
It makes us happy to hear that our team has been there for you during difficult times, as the well-being of our residents is our top priority. Thank you for the glowing review, and please let us know if there is anything we may do to improve your experience.
Frequently asked questions about Trilogy Apartments
How is Trilogy Apartments rated?
Trilogy Apartments has a 3.7 star rating with 662 reviews.
When is Trilogy Apartments open?
Trilogy Apartments is closed now. It will open tomorrow at 10:00 a.m.
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