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Toyota of Seattle
- Car Dealers
- Seattle, WA
About this business
Why choose Toyota of Seattle as your preferred Dealer? Well, that's easy! Toyota of Seattle will not sell a vehicle over MSRP due to the lack of available inventory. -Complimentary 2 years or 25,000 miles ToyotaCare - Covers normal factory scheduled maintenance with purchase of a new vehicle. -Complimentary 7 year/100,000 mile Limited -Powertrain Warranty with Roadside Assistance with purchase of a new vehicle. -3-Days or 500 mile Exchange Certificate. -Non commissioned Sales Consultants. We have your best interests in mind.... read more
Location details
1925 Airport Way S, Seattle, WA, 98134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We bought a car from Mike today. Excellent Service! Thank you for the help. :)
Business response:
Thank you for leaving a review! It is always great to see a guest have an enjoyable experience. I will be sure to let Mike know how much his efforts were appreciated. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Toyota of Seattle is a case study of terrible customer service. I documented my experience here. (Check out my twitter post for a link to the write-up of the experience) tl;dr, nobody is thinking about the customer first, nobody is empowered to help, they failed to fix things at every interaction. Additionally, they are just more expensive than others -- usually, you would justify that with the other services they provide (like the shuttle) both those are more of a liability because of their lack of reliability.
Business response:
Zac, I understand the frustration with our shuttle service. I am unaware of what occurred to not have things fixed properly. I have looked over your service history and there has only ever been one concern you have come in with and that was for an aftermarket alarm system we did not install. Other than the shuttle I do not know who has not been helpful. I know your Advisor has already reached out to you, but I do want you to know I am looking into your issue from Saturday.
RecommendedI have four Toyota dealers between work and TOS, but I drive the distance on my day off because of the excellent customer care by my Service Advisor, Jay Cross and every other employee that I run across. Even test drove a Prius Prime while I was waiting! Great treatment from the Sales Department as well!!
Business response:
Thank you for leaving a review! This review truly put a smile on my face. To know you pass four other Toyota dealers, but still make the effort to come out of your way to us is AMAZING. I will be sure to share with Jay how much you appreciate all the hard work he does. To be able to go department to department is a true testament to how well we are a unified front at our dealership. Please let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Very disappointed after this most recent servicing. When I brought my car in it was in good condition just needed an oil change and the car worked fine. Was there on Monday dropped it off and got the oil change and they also rotated tires and other basic checks done during this servicing. The rep came out and advised me my Brake fluid needed changing? Did it I don't know but being it was breaks I took his word for it and changed the fluid. Was told it was going to be $154 turned into $174 with taxes wrong info given he shoul... read more
Business response:
Hi Dave, it appears you have had quite the experience with us on your recent visit, or at least after. I completely understand the frustration you are having. I know the Service Manager was looking into all that occurred but in the meantime if you would like to speak with me you can contact me directly at 206.654.6852, or if you prefer email andreaf@toyotaofseattle.com. Thank you, Andrea Fredell Customer Relations Manager
Last Sunday my boyfriend and I walked in expecting to test drive some 4runners and price match at a few other dealers. We were greeted right away and sat down to talked about how the dealership works and what we are looking for. We worked with Travis King and he really is what made us not check out other dealers. He was helpful and knowledgeable and I felt like we were checking out cars with a friend not a salesman. My boyfriend purchased an 18 Toyota 4runner trd offroad and I don't think the smile has left his face since. T... read more
Business response:
Jessica, thank you for sharing your experience! We are not your typical dealership, and I'm glad you got to experience what we are all about. We care about our guests and really want to make sure they are purchasing the vehicle that is best for them. Please be sure to let us know if any other automotive needs may arise, and thank you for choosing Toyota of Seattle! I hope you guys love your vehicle for years to come!
Excellent car buying experience! I walked in and was greeted by Andrew who happily showed me the car I found on their website. We took a test drive and he was able to answer all my questions. When it came time to buy, he was very up front about the cost and did not push add-ons too hard. I had psyched myself up for a high pressure sales situation and was super happy that was not the case! I would highly recommend Toyota of Seattle to potential car buyers!
Business response:
Thank you for sharing your experience! It can always be a bit intimidating walking into a dealership, and not knowing exactly what you are walking into. I'm glad Andrew showed you we are different, and truly only want what is best for you. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Business response:
Thank you for leaving us a rating! We know how valuable your time is, and to know you took time out of your day to leave a rating is great. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Always get great service from their service dept, BJ & Jay are great to work with. I stopped by Burien Toyota for a turn signal bulb, $14.95, but didn't have it. Swung by Seattle Toyota, under $2 and they popped it in for me, in & out under 10 min!
Business response:
Michael, Thank you for leaving a review! It is always wonderful to see things work out exactly as they are supposed to. We know how valuable your time is, and hope to help every guest as quickly as possible. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!\
Very satisfied and Cody Livingston great customer service. I was even there less than an hour from check in to check out.
Business response:
Thank you for writing a review! I will be sure to let Cody know he is doing a wonderful job. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Frequently asked questions about Toyota of Seattle
How is Toyota of Seattle rated?
Toyota of Seattle has a 4.2 star rating with 1,855 reviews.
When is Toyota of Seattle open?
Toyota of Seattle is open now. It will close at 7:00 p.m.
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