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Why choose Toyota of Seattle as your preferred Dealer? Well, that's easy! Toyota of Seattle will not sell a vehicle over MSRP due to the lack of available inventory. -Complimentary 2 years or 25,000 miles ToyotaCare - Covers normal factory scheduled maintenance with purchase of a new vehicle. -Complimentary 7 year/100,000 mile Limited -Powertrain Warranty with Roadside Assistance with purchase of a new vehicle. -3-Days or 500 mile Exchange Certificate. -Non commissioned Sales Consultants. We have your best interests in mind.... read more
1925 Airport Way S, Seattle, WA, 98134, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 7:00 p.m. | |
Tue | 8:30 a.m. to 7:00 p.m. | |
Wed | 8:30 a.m. to 7:00 p.m. | |
Thu | 8:30 a.m. to 7:00 p.m. | |
Fri | 8:30 a.m. to 7:00 p.m. | |
Sat | 8:30 a.m. to 7:00 p.m. | |
Sun | 10:00 a.m. to 6:00 p.m. |
It was a real pleasure to have Timur, an experienced, professional salesperson. We ended up with a better SUV than I thought possible.
Business response:
Thank you for leaving a review! Timur truly is special to everyone that comes in contact with him. His knowledge is unparalleled and he knows just what the customer needs to make the best decision for their lifestyle. Please let us know if there is anything else you may need, and thank you for choosing Toyota of Seattle!
Love this place, Michael Boza did a fantastic job selling me my new 4Runner sr5! Thanks again!
Business response:
Thanks for leaving a review! I enjoy seeing a guest have such an amazing time with us. It looks like Michel achieved his goal of delivering on all aspects from beginning to end. I hope we continue to wow you for years to come. Let us know if there is anything else you may need, and thank you for choosing Toyota of Seattle!
Is it weird that I look forward to bringing my car in for service? This place just has it dialed in. It's such a nice facility, and everyone is smooth and efficient and friendly from start to finish--that's saying a lot considering I'm usually dropping off early in the morning before I've even had coffee. My shuttle driver was so kind helping me with my crutches, and Eric Michaels was great to work with. Terrific team there. A++
Business response:
Thank you for leaving a review! This was amazing to hear you were taken care of so well from beginning to end. We always want the experience to be as smooth as possible for everyone. We know servicing your vehicle is not anyone's idea of a good time, but to receive excellent customer service makes things a bit easier. Let us know when you have any other automotive needs, and thank you for choosing Toyota of Seattle!
Great customer service. Thanks Omoh you r the best.
Lots of cars! This can make a selection difficult, but we found Rose Matteson to be absolutely wonderful in helping us navigate through the array of car models and choices. Rose went the extra mile to find us the right car and delivered it to us at our home. Thanks, Rose!
Worked with Rose M. she was very helpful, had a great time working with her.
Business response:
Thank you for leaving a review! It is always wonderful to see a guest having an enjoyable experience with someone from our Sales Team. I know Rose works hard with ensuring she is as helpful as possible. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!
We bought a car from Mike today. Excellent Service! Thank you for the help. :)
Business response:
Thank you for leaving a review! It is always great to see a guest have an enjoyable experience. I will be sure to let Mike know how much his efforts were appreciated. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Toyota of Seattle is a case study of terrible customer service. I documented my experience here. (Check out my twitter post for a link to the write-up of the experience) tl;dr, nobody is thinking about the customer first, nobody is empowered to help, they failed to fix things at every interaction. Additionally, they are just more expensive than others -- usually, you would justify that with the other services they provide (like the shuttle) both those are more of a liability because of their lack of reliability.
Business response:
Zac, I understand the frustration with our shuttle service. I am unaware of what occurred to not have things fixed properly. I have looked over your service history and there has only ever been one concern you have come in with and that was for an aftermarket alarm system we did not install. Other than the shuttle I do not know who has not been helpful. I know your Advisor has already reached out to you, but I do want you to know I am looking into your issue from Saturday.
I have four Toyota dealers between work and TOS, but I drive the distance on my day off because of the excellent customer care by my Service Advisor, Jay Cross and every other employee that I run across. Even test drove a Prius Prime while I was waiting! Great treatment from the Sales Department as well!!
Business response:
Thank you for leaving a review! This review truly put a smile on my face. To know you pass four other Toyota dealers, but still make the effort to come out of your way to us is AMAZING. I will be sure to share with Jay how much you appreciate all the hard work he does. To be able to go department to department is a true testament to how well we are a unified front at our dealership. Please let us know if there are any other automotive needs that may arise, and thank you for choosing Toyota of Seattle!
Toyota of Seattle has a 4.2 star rating with 2,045 reviews.
Toyota of Seattle is closed now. It will open at 8:30 a.m.
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