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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
went up to the receptionist and was told to wait for them to pull up my car but wasn't given any further instructions, i sat at a table near customer service for over an hour before i was helped by a completely different person, and she laughed whenever i was helped even though she saw me sitting there and waiting for my car for an absurd amount of time
Business response:
Your feedback is important to us, and we understand your frustration. This is certainly not the level of service that we strive to provide. We take situations like this seriously and would appreciate the opportunity to learn more about your experience. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your experience and ensure better service moving forward.
I do not recommend Toyota of Dallas; go to another Toyota dealer instead. I am a professional engineer, with over 25 years of service work, so I have good knowledge of how to work on most types of vehicles. I took my vehicle here because it was the closest Toyota Dealer to the location where my Tacoma had the catalytic converters stolen. The dealer service at Toyota of Dallas is inconsistent. Toyota Service staff is not trustable; they keep changing the service completion dates. We were initially informed our Tacoma would be... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described falls short of the smooth process that we strive to provide. Your feedback is valuable as we work to improve our operations. We appreciate that you found our technician knowledgeable, and we want to ensure all aspects of our service meet that same standard. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your experience further and work toward a resolution.
Great service and a friendly atmosphere. I would highest recommend them to my friends and family
Business response:
We are glad to hear about your wonderful experience with our team. Your kind words about the excellent service and welcoming environment mean so much to us at Toyota of Dallas. We truly value customers like you who take the time to share their positive experiences. It brings us great joy to know that you would recommend us to your loved ones, as that level of trust and satisfaction is what we strive for every day.
Service staff was cordial and answered all questions to my satisfaction. The service they did was completed quicker than their estimate which never happens to me.
Business response:
Thank you for sharing this feedback with us. We’re glad the experience felt welcoming and informative, and that the service was completed ahead of expectations, as our team works hard to be both efficient and clear. We truly appreciate the opportunity to assist and your trust in our service department.
The server was great, I went in for an oil change and the serviceman was very helpful and knowledgeable. Got me in and out with no problem!
Business response:
Thank you for sharing this great feedback. We’re glad to hear the visit felt smooth, informative, and efficiently handled, as our team works to make routine service easy and comfortable. We appreciate the opportunity to assist and look forward to welcoming you back.
Dear Ms. Mía & Maddison, I am very happy with your service. Thank you very much.
Business response:
Thank you for taking the time to share this note. We’re glad to hear the service met your expectations and that the experience was a positive one. We truly appreciate the opportunity to assist and value your support.
Service was faster than what I'm used to and Trei was respectful and relaxed but professional.
Business response:
Thank you so much for the positive feedback! We strive to make our service as efficient as possible, so it is great to hear that you noticed the difference. We will be sure to pass your kind words along to Trei—he truly embodies the professional and welcoming approach we aim for. We look forward to seeing you again for your next service visit!
The service tech, Kahid, was very nice and informative and the service was performed quickly
Business response:
Thank you for sharing this feedback with us. We’re glad the visit felt welcoming, informative, and efficient, as our team strives to keep communication clear while providing timely service. We truly appreciate the opportunity to assist with your vehicle.
Terrible service. The service person I had said once you decline your services on the inspection we can pull your car up. I only came there for an oil change. You can’t tell me you will hold my car until I approve or decline a service inspection I never signed up to have. I’m not declining something that I had no idea if Yall broke, bc it’s no way my car was damaged like that. Rude, unprofessional, and pressuring the customer is a complete no for me.
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 9:00 p.m.
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