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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Prius recall The time it took to schedule an appointment and the time it took to have the work done was great. My only complaint is the last time they came into the waiting room to let me know it was done. This time they called my cell and left a message. I had my phone on silent as I was working and didn't want to disrupt others. If I hadn't checked I would have been there longer than the 45 min I was already there waiting to hear. I would have thought the same protocol was in place as it was last time.
Business response:
Hi, there! Thank you so much for your feedback. I do apologize we didn't let you know in person! I will be sure to share you feedback with our Service team to ensure they we are all communicating effectively! We appreciate your feedback and look forward to servicing you again. Have a very Happy New Year! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Missing part The service department replaced the rear windshield wiper on my Highlighter and left a spare part on the rear bumper. I walked around the car upon receiving delivery and found the part. I had to reattach it to the wiper assembly myself before leaving. There was no one to help.
Business response:
Hi, there! Oh, no! I'm sorry to hear we left a part on your bumper! Please don't hesitate to contact us if you need any assistance with anything! We are here to help! We appreciate you choosing Toyota Carlsbad to service your vehicle. Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great service! Fast, friendly service. Can't beat the free coffee and wifi either. Makes the experience easy and stress free. I old my family and friends about my experience and they all are now Toyota of Carlsbad loyal customers as well.
Business response:
Hi, there! Thank you for your review! It's great to hear you enjoy our coffee and Wi-fi! We want your experience to be just as you described, easy and stress-free! We appreciate your loyalty! Have a very Happy New Year! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Fast, professional and exactly what was said on the phone I called about 5 dealerships and decided on Toyota Carlsbad. The reasons were the price were one of the lowest and somehow I just trusted Bob (the fleet manager) for his directness and to the point answers. And I was right. AS soon as I got to his office, he started the paperwork right away just like what we discussed on the phone. The whole process, from the time I got to the dealership to the time I left, took less than 2 hours. If you ever buy Toyota in the future,... read more
Business response:
Hi, there! You definitely came to the right place! Bob is trustworthy and to the point, as you said! You described him perfectly! Thank you so much for choosingToyota Carlsbad and for sharing your feedback with our on-line community! I will share your review with Bob today! Enjoy your holiday! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent customer service ,Jason was extremely knowledgeable And went over and above to maky the whole process very easy and I drove away in my new Rav4. Very happy.
Business response:
Hi, there! Congratulations on your new RAV4! Thank you for sharing your experience with Jason! I will be sure to share you review with him today! Enjoy your new ride! Thank you for choosing Toyota Carlsbad! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Very caring and thorough Frank was very friendly and caring throughout the leasing process and Mandi in Finance went through all the paperwork very thoroughly. Toyota Carlsbad has a great team!
Business response:
Hi, there! I think we have a pretty amazing team here too!! Thank you so much for choosing Toyota Carlsbad! I will share your kind words with Frank and Mandi! Congratulations on your new ride! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Exceptional quality! We we like to express our heartfelt gratitude to the following Exceptional quality individuals who made our Highlander purchase yesterday absolutely seamless. From Ivan giving us a fantastic trade in, Duff driving us around and handling paperwork and finishing up with Tim and David in all the last minute details. Ivan Mendelson, General Manager of Toyoto Carlsbad, Duff Joy, fleet Manager, Tim(handling our paper work) Dave( giving us an inservice on the Highlander). Our experience was bar to none and we h... read more
Business response:
Hello, Mr. and Mrs. Roth! Thank you so much for your letter of appreciation! You have described exactly what Toyota Carlsbad is all about! Congratulations on your new Highlander! I know you will enjoy it! Thank you for choosing Toyota Carlsbad! I will share your review with our team today! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Good service Long wait but it was busy time. Sal was helpful and knowledgeable. I neec my car alarm and rear defrost looked at. I did not have time today so I will make another appt.
Business response:
Hi, there! Sorry about the extended wait time! We are more than happy to assist you with your alarm and rear defrost! Just give us a call at (760) 585-4451 and book your appointment with Sal! Have a great week! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Friendly, competent and efficient I was very impressed with the service provided by Dave Ramstad. He arranged for my car carpet replacement is a very timely and efficient manner. Than you!
Business response:
Hi, there! You are so very welcome! And thank you for giving Dave Ramstad a shout-out! We do love to hear about your visits here at Toyota Carlsbad! Have a great week! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 4,762 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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