This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Needs work Carlsbad service center .. My 1st time been here and likely not recommend. When service was done, the service advisor never came out to waiting areas tell you what's going on with the car. They just call you on the phone tell you to pay at the cashier and pickup your car. Most other dealer would even give you a free car wash and vacuum with service but not this one. I would not go back again.
Business response:
I'm sorry to hear about your experience. Please contact me directly. I' would like to look further into your visit and help! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Purchasing a Pre Owned car My exchange with Julio Aquino was excellent. He was professional and respectful. The transaction went smoothly and I am thankful. Truman took over for the financing and made that an easy transaction as well. He worked with me to find a very good finance program.
Business response:
Hi, there! Congratulations on your new vehicle! It's wonderful to hear about your experience with Julio and Truman! Thank you for choosing Toyota Carlsbad! Enjoy your new ride! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Low Stress Car Buying Experience appreciated the no haggel offer before arriving at dealership. Salesperson, Jason was low pressure, informative, genuine and after making the sale took the time to oriented me to all the features of the car. Would recommend others to Jason!
Business response:
Hi, there! You came to the right place for a haggle free experience! Thank you for sharing your kind words of Jason! He is a great addition to our team! Enjoy your new ride and thank you for choosing Toyota Carlsbad. Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Prius recall The time it took to schedule an appointment and the time it took to have the work done was great. My only complaint is the last time they came into the waiting room to let me know it was done. This time they called my cell and left a message. I had my phone on silent as I was working and didn't want to disrupt others. If I hadn't checked I would have been there longer than the 45 min I was already there waiting to hear. I would have thought the same protocol was in place as it was last time.
Business response:
Hi, there! Thank you so much for your feedback. I do apologize we didn't let you know in person! I will be sure to share you feedback with our Service team to ensure they we are all communicating effectively! We appreciate your feedback and look forward to servicing you again. Have a very Happy New Year! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Missing part The service department replaced the rear windshield wiper on my Highlighter and left a spare part on the rear bumper. I walked around the car upon receiving delivery and found the part. I had to reattach it to the wiper assembly myself before leaving. There was no one to help.
Business response:
Hi, there! Oh, no! I'm sorry to hear we left a part on your bumper! Please don't hesitate to contact us if you need any assistance with anything! We are here to help! We appreciate you choosing Toyota Carlsbad to service your vehicle. Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great service! Fast, friendly service. Can't beat the free coffee and wifi either. Makes the experience easy and stress free. I old my family and friends about my experience and they all are now Toyota of Carlsbad loyal customers as well.
Business response:
Hi, there! Thank you for your review! It's great to hear you enjoy our coffee and Wi-fi! We want your experience to be just as you described, easy and stress-free! We appreciate your loyalty! Have a very Happy New Year! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Fast, professional and exactly what was said on the phone I called about 5 dealerships and decided on Toyota Carlsbad. The reasons were the price were one of the lowest and somehow I just trusted Bob (the fleet manager) for his directness and to the point answers. And I was right. AS soon as I got to his office, he started the paperwork right away just like what we discussed on the phone. The whole process, from the time I got to the dealership to the time I left, took less than 2 hours. If you ever buy Toyota in the future,... read more
Business response:
Hi, there! You definitely came to the right place! Bob is trustworthy and to the point, as you said! You described him perfectly! Thank you so much for choosingToyota Carlsbad and for sharing your feedback with our on-line community! I will share your review with Bob today! Enjoy your holiday! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent customer service ,Jason was extremely knowledgeable And went over and above to maky the whole process very easy and I drove away in my new Rav4. Very happy.
Business response:
Hi, there! Congratulations on your new RAV4! Thank you for sharing your experience with Jason! I will be sure to share you review with him today! Enjoy your new ride! Thank you for choosing Toyota Carlsbad! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Very caring and thorough Frank was very friendly and caring throughout the leasing process and Mandi in Finance went through all the paperwork very thoroughly. Toyota Carlsbad has a great team!
Business response:
Hi, there! I think we have a pretty amazing team here too!! Thank you so much for choosing Toyota Carlsbad! I will share your kind words with Frank and Mandi! Congratulations on your new ride! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 10:00 a.m.
Browse nearby in Carlsbad, CA
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com