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Town North Mazda Service
- Auto Repair
- Richardson, TX
About this business
Location details
307 S Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Great customer service. Very accommodating especially since this qas a long distance purchase..Bruce and Ishan were great to work with
Avoid this place. I requested information through the app. Nobody responded. So, I go there in person. Some dude wearing a cowboy hat looking like he just came from an Okeechobee rodeo approached me mumbling something. I showed him the CarGurus app listing and he immediately starts in about how the prices shown in the app are all wrong. I'm handed a printout with a price that was $6,000 higher. Southern Palms Mazda uses false low-ball pricing online because nobody would be stupid enough to visit the place and pay the ridicul... read more
Business response:
Hi Jack, we regret to hear that you are displeased with your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (561) 491-4200 so we can work towards a resolution. We look forward to hearing from you.
First off they never got me the info requested. When I called back they said the price is including your trade in AND requires you to finance with them. What a scam to list a price that is totally inaccurate. They listed the price at $22,700 when actually it is $28,700 unless you have a trade in and finance. What else are they hiding?
Business response:
Hi Julia, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (561) 491-4200 to share more details about your visit so we can make things right.
. I had an appointment set up today, August 2nd 2022, by phone call at about 9 am with Sydney Vernon to see a 2016 Lexus IS300 that you had listed for sale on your website. I was told it was still available and could be shown at 5 pm today. I left my workshift for 3 hours to drive over to Northtown Mazda, only to be told that the car was no longer available and sold the day before. This was a complete waste of my time and gas. You people should have at least let me know if the car was sold before my appointment, but instead,... read more
Misleading advertised price. Total waste time of time. Car is $6500 more than advertised.
Business response:
Hello Rsungroup we are so sorry to hear about this. We would love to see if there is anything we can do to earn your business. Please feel free to contact Fabiana customer relations manager 561-491-4200 to further assist. Look forward to talking to you!
Very nice dealership
Business response:
We appreciate the great review, Ellis!
Easy and concise processes from start to finish. Great value delivered. Daniel Velasquez was our point person. He delivered superlative service. The used car itself is a terrific value. We are delighted.
Business response:
We appreciate the kind review, Russ! We love hearing that you had an easy and hassle-free car buying experience!
Maria was very experienced and knowledgeable. Thanks
Business response:
We appreciate the kind review, Brenda!
Got two starts because they at least actually answered my email and text messages. The positives ended right there. They list their cars at a good price, so that they show up at the top of search lists...and then add tons of additional charges, including "optional items" like tint, paint protection, etc...that you can't remove - doesn't sound very optional huh? And the cost for these non-options? RIDICULOUS. I won't do business with dealers that cling to this outdated sales tactic. Good riddance.
Business response:
Hi Area242, I'm sorry you feel bad about your experience. Unfortunately, I can't change the past, but I can change the future experiences of our customers. Thank you for your opinion on how we are perceived by consumers. I will take your suggestions and put them to work. Again, thank you for your feedback. Mike Domenico Sales Director
Frequently asked questions about Town North Mazda Service
How is Town North Mazda Service rated?
Town North Mazda Service has a 4.2 star rating with 233 reviews.
When is Town North Mazda Service open?
Town North Mazda Service is closed now. It will open at 7:30 a.m.
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