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Town North Mazda Service
- Auto Repair
- Richardson, TX
About this business
Location details
307 S Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Great service
Business response:
Hi Leon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealer staff was phenomenal, thanks to Wyatt, and Ezekiel! Answered all questions, sent pics and vids of all aspects of this vehicle. They continue to answer questions about our CX-90, even though we opted for a different color car from another dealer. If you need top rate customer service and a very fair deal... call Spreen, ask for Wyatt and or Ezekiel.
I notice the 29 reviews of the same complaint and thought it’s just misinform consumers not aware of additional fees comes with the purchase of a car! Not at all I had multiple conversations especially after making 4 trips to dealer agreeing on a price even after all fees was added taxes and everything even sighing paperback was advised they fix brakes and decided to tag on additional 2,000 bucks. It was a complete waste of time.
Business response:
Hi Derrick, thanks for reaching out to us. Our team at Southern Palms Mazda is dedicated to providing each of our valued clients with the highest caliber of customer service and quality work you can trust, but it sounds like we let you down. Please reach out to us at (833) 842-6703 and we will work with you personally to rectify the issues you experienced. We hope to hear from you soon. Take care.
I questioned them on the advertised price being $5,000 below market value which is very unusual. No dealer sells that low. Anything too good to be true is NOT true. They dodged the question and wanted me to visit the dealership. I did receive an email stating along the lines of it does not include tax, title etc but my impression is there are add-ons and/or excessive fees. Their lack of transparency made a poor experience.
Business response:
Hi Nicholas, thanks for reaching out to us. Here at Southern Palms Mazda we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. Please reach out to us at (833) 842-6703 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
Very professional and quick
Prompt reply to all my questions and provided a video walk-around.
Business response:
Thank you for the nice review and feedback, Ariel!
Very good.
Spreen contacted me shortly after I reached out, which was great. However, multiple people contacted me via text, email, and phone calls over the next several days. Sometimes I received a call, text, and email within an hour. Some were from the same person and others were from different people. Everyone was always friendly and courteous, but receiving contacts from multiple people was a turnoff. I made an offer, which was not accepted so I made an offer at a different dealership and it was accepted. Had cashiers check and on... read more
Overall patient, informative with great follow-ups. Great customer service.
Business response:
We appreciate the nice review and feedback, Lucie!
Frequently asked questions about Town North Mazda Service
How is Town North Mazda Service rated?
Town North Mazda Service has a 4.2 star rating with 233 reviews.
When is Town North Mazda Service open?
Town North Mazda Service is closed now. It will open at 7:30 a.m.
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