This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Town North Mazda Service
- Auto Repair
- Richardson, TX
About this business
Location details
307 S Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Excellent response and service
Driving from out of town to Test drive and anticipated buying car. Statements of “lots of interest,” we’ll text you if someone else gets here before you arrive. Turns out bait and switch, they didn’t text to say someone buying car, when I asked to see the car, it was cold and dirty. The sales people are really good actors. No surprise….we’ll show you other cars you can buy…..
Business response:
HI Gretchen--My name is Greg Kinney and I am the GM here at Concord Mazda. I sent you an email to follow up on this experience to discuss more and want to make sure it is not lost in a spam folder. The information you received prior to you coming out to the store, as well as when you were here, and leaving, was all 100% accurate and in no way any form of a Bait and Switch experience. We certainly understand how it would feel that way, but it simply was not the case, as this is not something we would ever perform as a company... read more
It was a good experience overall. Dorian was great to work with. He did his best to accommodate me. They lost a star and lost the sale because they wouldn’t give me a fair offer on my trade in. I took it somewhere else and was offered $4,000 over what Hiley was willing to pay for my car. Needless to say, the other dealership won my business.
Good communication
Quick and friendly response time but I went with someone else.
Advertised price was $19850, but the dealer wanted $29000 out of the door.
Business response:
Anushh, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact call our General Manager Andrew Scearce on his direct line 561-491-4410 or email him at ascearce@441toyota.com to share more details about your visit so we can make things right.
Dealership was fine. Seemed a little chaotic when I stopped in, but overall no complaints. Every person I've dealt with there has been friendly, helpful, and very professional.
Great customer service. Very accommodating especially since this qas a long distance purchase..Bruce and Ishan were great to work with
Avoid this place. I requested information through the app. Nobody responded. So, I go there in person. Some dude wearing a cowboy hat looking like he just came from an Okeechobee rodeo approached me mumbling something. I showed him the CarGurus app listing and he immediately starts in about how the prices shown in the app are all wrong. I'm handed a printout with a price that was $6,000 higher. Southern Palms Mazda uses false low-ball pricing online because nobody would be stupid enough to visit the place and pay the ridicul... read more
Business response:
Hi Jack, we regret to hear that you are displeased with your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (561) 491-4200 so we can work towards a resolution. We look forward to hearing from you.
Frequently asked questions about Town North Mazda Service
How is Town North Mazda Service rated?
Town North Mazda Service has a 4.1 star rating with 251 reviews.
When is Town North Mazda Service open?
Town North Mazda Service is closed now. It will open tomorrow at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com