Total Life Changes, LLC

Angelique S 

on BBB

5 years ago

I am very upset I ordered products from them I paid for next day shipping they sent me a tracking number that does not work at all I have been on the phone for six hours on hold I want my products since my money was taken but no products this is bs 

D. J. 

on BBB

5 years ago

I ordered from this company and never received my package, it says shipped on their end but ups say they never received it. I was suppose to receive it may 1st says shipped on April 30 tried calling customer service and the wait time is 4 hours. This is so frustrating after spending money on a product I didn't receive and no answer from customer service. Where is the help? Cust ID: 39810121 

kendra g 

on BBB

5 years ago

i order over 300 dollars worth of products saturday night the next day it says shipped with a tracking number that is not in the ups database i really think they should stop taking peoples money if they cant meet up with the demands because this will cause many people to not trust this company no matter what the people say about the product working if people keep signing up and they are issusing false tracking numbers people are not going to want to deal with this company AND BANKS WILL START CALLING THEM FOR CHARGE BACKS I ... read more

Selina 

on BBB

5 years ago

I am a loyal customer to Total life changes I placed an order over 400.00 with shipping on 4/24/25 I got a text saying that my order was sent so when I went to check my order it says it has not been sent so I called no answer got a call back 3 days later just for the lady to tell me that everything that I had ordered was on back order and she did not no when I was going to get it so I was lied to when I got the text saying it was sent out I think TLC should of let us no before we order that everything is back ordered I love ... read more

Briana C 

on BBB

5 years ago

I recently placed an order on April 19th. The order #6927060 and received the notification of shipment on 4/24/2020. When I check the shipping all it says is label was created, no update. I would prefer a refund, but you can't seem to get thru on the phone. All you get is 30 min wait pushed to 4 hours to being 900 in the queue. 

Tracy R. 

on BBB

5 years ago

BEYOND UPSET!!! ID#38195137 FOR THE PAST 6 DAYS(OVER 12 HOURS OF PHONE HOLD TIME), 10 SENT UNANSWERED EMAILS, 14 PROMISED CALL BACKS(NEVER RECEIVED A CALL BACK)..NO EXPLANATION, JUST 100% CONFUSION..TLC CONSTANTLY ARE LIVE ON FACEBOOK, YET CAN'T RECEIVE PHONE CALLS. I'VE BEEN A CUSTOMER FOR AWHILE ORDERING MONTHLY.... THIS IS RIDICULOUS, WHAT IS REALLY GOING ON, STARTING TO FEEL AS IF TLC HAS GROWN INTO A WORLD WIDE PYRAMID SCHEME!!! 

J. W. 

on BBB

5 years ago

This company says that they offer a money back guarantee as well as refunds within 30 days. I returned my product unused or opened on the 10th of April according to UPS. The company will not respond to my emails and you can’t reach them on the phone due to it always having a waiting list over a hundred. They are very bad when it comes to customer service. 

Tamara C 

on BBB

5 years ago

Love this company. I started working with this company ***** ** ********for new members. They are very family oriented and appreciate their team. They always have rewards and are giving back often. 

Jennifer G. 

on BBB

5 years ago

I recently received my order on 4/22/2020. I ordered Iaso 50 sachets tea, and Nutraburst. I received my Iaso tea but did not receive my Nutraburst. I've attempted calling the company several times only to be disconnected after holding 3+ hours. I also emailed this company with no response to date yet. I am highly disappointed and would like my product or a refund. This product (Nutraburst) is very expensive for there to be any issues with receiving. Highly pissed consumer!!!