Total Life Changes, LLC

Charletta M 

on BBB

5 years ago

I’ve tried calling and emailing this company about my order number ******* that I’ve never received my order was sent to the wrong address and no one has never replied nor called me back I am highly disappointed. Every time I call I am 1700 in line. All I want is a replacement sent to the correct address that I sent to you numerous of times and I feel that I deserve an additional raspberry tea for this inconvenience if you need my correct address please email me so that I can provide you with the right address again. 

kendra g 

on BBB

5 years ago

when people are paying over 600 dollars in products there is no excuses as to why u should be delayed for months and weeks at a time this people accept your money and dont even have the product in stock you will be waiting for weeks and months and dont think about calling because they have no customer service team that can answer the phone when u create a shipping label make sure u send that package out dont lie to the people making it seem as if the package is ready for shipping when it not the products work but i think thi... read more

Jewells 

on BBB

5 years ago

I joined without trying the product. I placed my order and I'm excited to receive my 1 kit and NRG. My mom joined and signed me up. My mom received her order only a few days after joining up. She is very happy with the CBD Tea and appreciates that she's now getting a good night's rest. Something she hasn't done in 5 months. I CAN'T WAIT TO HELP MYSELF AND OTHERS! Jewells from Jersey 

Fuaineaitee W 

on BBB

5 years ago

Why is customer service so hard to reach?? I have been calling for days now about a package that was supposedly "delivered" but never I never received. It was an order of Nutraburst. Every time I call customer service, they never let you speak to a representative and makes you wait up to 48 hours for a call back and they never even call back. I am truly disgusted and I am done with this company. I just want my refund back of my Nutraburst I never received. Half of these products are not even as all natural as the claimed to ... read more

Felicia M 

on BBB

5 years ago

Placed a order 5-28-20 label made on 5-29-20 order still has not shipped can’t get through to customer service no one response to your email. Been calling all day today after a hour on hold phone hangs up saying you reached your limit. Even the Sponsor I went through can’t get anyone to answer her email this is ridiculous. All I want is what I paid for. 

Samantha B 

on BBB

5 years ago

I've been trying to get ahold of the customer service and it's been nearly impossible. 

Samantha B 

on BBB

5 years ago

So I've purchased over $500 in products, waited over 3 weeks to receive my orders. Also became a life changer and haven't received 1 commission payment. Worst customer service experience, you have to wait 72 hours to receive a damn call back???? 

Jessica A. 

on BBB

5 years ago

It’s been about a month and I can’t even receive one product. Calling customer service to get through to someone is nonexistent, I’m always caller number 700 or 3,000 (not exaggerating). Someone from customer service called me back at 2:00 o’clock in the MORNING! And by the looks of the number, we were actually in the same time zone. 

M. A. 

on BBB

5 years ago

This company is awesome! It is experiencing some delays right now because of Covid-19, however, that does not negate the fact that their integrity, care and overall philosophy is one of a kind! I have visited their facility to purchase items and the feeling and vibrations from the employees is amazing! I look forward to climbing the ranks and appreciate this overall experience. Those that don't appreciate it, really need to look inward. This company compels you to be better as a person and to help others. Love you TLC!!!